How IT Admins Can Leverage a Team Communication App to Simplify Their Work

  • February 20, 2020
Scalefusion EVA for IT Admins
Scalefusion EVA for IT Admins

Today’s organizations consider team communication as their lifeblood when it comes to driving faster and effective business decisions and operational effectiveness. Real-time and seamless connectivity with team members ensures that your employees, especially the ones working from remote locations (frontline executives) are well-informed to offer quick customer and business resolutions. This blog will talk about a team chat app that goes beyond just helping the team/employees to communicate – it simultaneously helps your IT admins to simplify their day-to-day activities. Let’s read how!

Major IT challenges pertaining to device usage

An organization with a fleet of mobile devices that are being used by a large number of frontline executives can benefit hugely by implementing a powerful Mobile Device Management solution. An MDM software helps the IT admin to remotely manage, track, and secure the corporate-owned devices from a unified dashboard. Now, using this software, the IT admin can perform a bunch of activities like enforcing of password policies, whitelisting apps and websites, applying security policies, app and content management, remote device locking, data wiping, applying geo-fence and location-tracking, and a lot more – depending on the set of unique features and functionalities covered by the MDM solution.

However, imagine a situation when an employee working from a remote location misplaces the managed device. Now, this device containing valuable company information can be compromised if an unauthorized person would try to hack the device password. In this case, there should be a process to notify the company IT admin about the incident in real-time that will enable him/her to take necessary actions at once from a remote MDM console.

Also Read: Does your MDM solution has a team communication suite?

An IT admin needs to be always updated and aware of all the activities that are being performed on the managed devices. For example, if geo-fence is set up in a device, the IT admin should be nudged whenever the device moves out and inside the defined geo-fence boundary.

These small yet actionable insights about the device activities and whereabouts can help the IT admin ensure data security at a granular level. At the same time, he/she can also detect instances of data overage and device misuse.

A team chat app that can also help IT admin simplify their day-to-day work

Scalefusion MDM comes with a powerful team communication platform that can be pushed as a whitelisted messaging app for business on MDM managed devices. As a team chat app, Eva works on the principles of unified communications that enable device-users or team members to communicate with each other for meeting specific business purposes, within a secure and controlled enterprise environment. The best thing about this team chat app is that apart from supporting functionalities like two-way chat, group-chat, conference calls, sharing of images and voice-recordings, message forwarding, sim-based and VoIP calls, it also empowers the IT admin to manage and simplify certain tasks related to device-performance and data security that drives significant business benefits for the company.

As a whitelisted messaging app, it comes with functionality where the IT admin is provided with real-time alerts, nudges, and updates about the devices managed by Scalefusion MDM, which allow them to stay on top of any device or data related issue or challenges, which need prompt attention. Following are the instances for which the IT admin gets notified by Eva team communication app:

  • When a locked device gets unlocked, and an unlocked device is locked
  • When a device that had moved out or returns back to the pre-defined geo-fence range
  • When an inactive device is suddenly activated, or an active device gets inactive
  • When someone tries to unlock the device by entering the wrong password for 3 consecutive times
  • When a device user/employee inserts a new SIM card in the device
  • When a device user/employee attempt to remove the SIM card from the device

Also Read: Why a team communication app is better than email for field contractors

This notification functionality enables the IT admin to detect and identify compliance violations, security breaches, and device status issues so that he/she is able to take quick and relevant actions on any unauthorized device activity. Apart from this, Eva team chat app also mitigates one of the greatest issues that concern the IT admin – secure team communication.

It makes sure that information shared/exchanged between teams/managers/admins never falls into the wrong hands or is compromised.

Disable screenshot capture: This prevents the employee from taking screenshots using the device key combination. Every time the employee tries capturing screenshot while using the instant messaging application, the OS shows an error message.

Prevent to show content during a recent app view: This prevents the app content from being visible through recent app view. The app page shows up a blurred/blank screen whenever the employee tries to see the recent app view page.

Message data encryption: This ensures that the sent and received messages are always protected. The messages stored in the backend, as well as the ones in transit, exist in an encrypted format. Also, the app database is password protected on the device side.

An instant messaging app that streamlines the entire team communication process while enabling the IT team to monitor and rectify security incidents/issues on managed devices can be the perfect solution for your company. Read the full datasheet to explore Eva communicate Suite and its complete set of features.

Sonali has an extensive experience in content writing, marketing, and strategy and she has worked with companies where she was involved in the 360-degree content production and editing. An avid reader and animal lover, she loves to cook, take care of her plants and travel.

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