If you ask Google what customer centricity is, it would say “the ability of people in an organization to understand customers’ situation, perceptions, and expectations.” Putting customers first has been one of the business mantras for Scalefusion. From analyzing feedback, deriving insights, and incorporating meaningful changes for better mobile device management. It’s in our organizational DNA.
Customer feedback at every stage of Scalefusion’s development has helped align customer expectations with new capabilities and improve upon existing ones. These aspects have enhanced Scalefusion’s value due to customer feedback.
Here’s what makes Scalefusion a customer-centric MDM solution:
Marketing customization is increasingly crucial for companies to offer users a consistent brand experience. Robust organizations believe in the power of visual branding and wish to translate the same experience across all devices under management. With Scalefusion, companies can add and reflect their company branding on the devices deployed. IT admins can push brand logos, set custom wallpaper, define color palettes and deploy it all on all the device profiles with a single click. IT admins can upload an icon for a web clip or shortcut for Apple devices.
Staying on top of the device inventory is imperative yet tedious, especially for organizations with smaller IT teams. Scalefusion understands this challenge and lets IT teams generate a range of reports, from device reports to in-depth reports for documentation and analysis. Companies can also create reports for device compliance. Advanced reporting provides stronger assertions of device compliance and device health. IT admins can access a list of reports – Data usage, app version, device inventory, sim swaps, unlock attempts, device vitals, device availability, and battery history.
The device management solution comes equipped with Deep Dive – an analytics feature to provide IT admins real-time visibility of platform-wide device inventory. Users can explore devices at a granular level. IT admins can stay updated on every device’s health, security policies, data usage, and out-of-compliance devices through a simple interface.
Organizational IT teams are slowed down by recurring tasks on a daily basis. Automation becomes the need of the hour–especially when managing a large device inventory. Several workflows which can be automated will greatly thus reduce the workload on IT admins. For instance, repetitive tasks such as pushing the latest OS updates and security patches, identifying jailbroken/rooted devices, and enforcing minimum password requirements can be monitored for compliance against a set of predefined rules. Scalefusion workflows continuously monitors devices or non-compliance and automatically take corrective action against non-compliant devices.
Scalefusion offers several options to automate device management workflows, including:
The last thing CXOs who embark on the mobility journey want is for their IT teams to spend hours acquiring and learning the MDM product. Scalefusion addresses this with a platform that has a very short learning curve. The Scalefusion dashboard gives a 30,000-foot perspective of every mobile device under management. IT admins can easily manage every aspect of a device. The intuitive dashboard consolidates and visualizes key MDM metrics including – viewing the real-time status of all enrolled devices and users, data filters for device information, and preconfiguring custom fields for a device before enrollment.
From basic device management experience for educational institutions and small businesses to advanced requirements needed by enterprise customers, Scalefusion MDM is available for different customer needs and organization sizes. Customers have the option to preconfigure the batch size of their licenses. This helps them to establish a budget and purchase licenses when needed.
Companies often deal with device-related challenges that are unique to their industry. Scalefusion transforms such custom requests into reality. For instance, Scalefusion developed a speed-based app locking feature to encourage safe driving habits in the logistics industry. Fleet managers can set a speed limit for every phone or tablet under their management. Once the vehicle goes above the agreed speed limit, access to essential apps and features–for example, GPS–on the driver’s mobile device is blocked.
Rapidly evolving technology and business requirements often change device management needs. For instance, a growing business may need to buy an MDM solution to implement its recently established BYOD policy, or an existing device management solution is inadequate for an enterprise company’s needs. Unreasonably priced plans, limited/paid customer support, complex processes, and unfriendly UI are key reasons for migration.
Scalefusion is designed to streamline configuration steps for IT admins to onboard the solution with a gentle learning curve. The MDM solution also offers a wide variety of enrollment options, from Android Zero-touch to the Apple Device Enrollment Program. IT teams can configure device settings before enrollment to make company-owned devices ready to use right out of the box
Every customer support representative at Scalefusion is knowledgeable and skilled at delivering help to assist customers during the pre and post-sales journey with Scalefusion. The proactive approach of the customer support department ensures customers aren’t kept waiting for long. But that’s not the best part. Customer support is not a premium service and is available across all product plans – free of cost.
IT teams are always asked to deliver more with fewer resources. Choosing a holistic MDM solution built based on customer needs would be a productive step toward achieving seamless mobile device management.