Migrating from one mobile device management (MDM) solution to another can be a complex and time-consuming process. There are several challenges that organizations may face during this process. One of the main challenges could be data migration. Organizations need to ensure that all of their data is transferred correctly and securely. This includes device profiles, settings, and applications, which can be a time-consuming and difficult task, especially if the data is stored in different formats or systems.
Another challenge is compatibility. Not all MDM solutions are compatible with all types of mobile devices, operating systems, and platforms. Organizations need to ensure that their new MDM solution is compatible with the devices and operating systems that they use. This may require additional testing and configuration, which can add to the overall cost and complexity of the migration.
Maintaining end-user experience when moving from existing MDM is crucial. The migration process can be disruptive for end users, as it may require them to change the way they access and use their devices. This can be annoying and lead to frustration and decreased productivity. Organizations need to plan the migration carefully and communicate with end users in advance to minimize disruption.
Another challenge is the loss of features and functionalities. Some MDM solutions may have features and functionalities that are not present in other solutions. Organizations may need to consider whether they are willing to sacrifice certain features and functionalities in order to migrate to a new MDM solution. IT leaders may need to prioritize essential use cases in their organization before choosing an MDM solution.
Finally, the cost is also a major challenge. Migrating from one MDM solution to another can be expensive. Organizations need to consider the costs associated with purchasing a new solution, as well as the costs of data migration, testing, training, and post-sales support.
Regardless of these challenges, changing business environments, and transforming physical workplaces, current MDM solutions may be insufficient to meet business needs. In such a situation, migrating to another MDM solution makes strong business sense.
Why Switch to Scalefusion MDM?
- Multiple OS support: Scalefusion supports multiple operating systems including Android, Windows, iOS, macOS, and Linux (coming soon). Refer to the pricing page to get a snapshot of Scalefusion’s features.
- Free customer support: 18/6 customer support with an average response time of 90 seconds and a first contact resolution of 80% over chat.
- Flexible pricing: Salesfusion is available for organizations of different sizes and needs. Organizations have the option to reconfigure batch sizes for establishing a budget and purchase licenses only when needed.
- Minimum learning curve: IT administrators do not require any additional training to start managing mobile devices. An intuitive dashboard and straightforward configuration steps mean users can start managing devices with minimum handholding.
How to Migrate Devices from One MDM Solution to Scalefusion MDM
While undertaking MDM migration can seem overwhelming, having a checklist will not only help but is crucial for success.
- Create a planning guide that includes different tasks associated with the migration.
- Evaluate and document all workflows
- Communicate and prepare end users for the migration
- Export assets from the old MDM
- Unenroll or wipe mobile devices
- Import assets and data into Scalefusion MDM
- Re-enroll devices in Scalefusion MDM using the preferred method
- Check inventory to ensure data transfer and device enrollment
MDM migration is a large project. Breaking it down into smaller manageable tasks will help maintain productivity and ensure work completes on time. The entire MDM migration process can be split into three stages:
This is an opportunity to reevaluate your MDM solution to identify gaps (e.g., deprecated features, or lack of features to support new use cases) and potential areas of improvement. Migrating involves certificates, tokens, and interaction with other services. This information must be collected before proceeding with MDM migration.
After you have finalized the plan, set a project timeline, collated the necessary information, and communicated with end-users, it is time to start the migration process.
- Export Assets. This includes (but is not limited to) Wi-Fi profiles, security certificates, apps, and identity/user authentication certificates.
- Integrate your directory services like Azure AD, G Suite, and Okta with Scalefusion for better management.
- Unenroll devices. After exporting the data, begin removing devices from your current MDM. This may include removing the MDM profiles, uninstalling the agent app, factory resetting mobile devices, or deleting the device directly from the portal.
- Enroll the devices. Scalefusion supports a multitude of device enrollment methods from enrollment invites (email, QR code) to zero-touch enrollment.
After migration, verify the exported device inventory with the inventory in Scalefusion MDM to ensure every device is enrolled and transferred correctly. Conduct surveys to collect user experience. Get in touch with the customer support team to mitigate any troubleshooting issues.
Scalefusion can move company-owned mobile devices by enrolling them in fully managed mode. If you are planning an MDM migration, feel free to get in touch with our team.
Scalefusion is ISO/IEC 27001:2013 certified, SOC-2 Type-2, GDPR, and HIPAA compliant.