What is Kiosk Mode & How it Benefits Enterprises?

  • October 3, 2018

Define what is kiosk mode and it's benefits

Modern businesses are leveraging various technology and applications to drive productivity and sales. For customer-facing industries, one of the best ways to garner more interest and help in providing instant access to purchase decisions is by deploying kiosks. Configuring digital devices into kiosk mode to benefit enterprises is the key task to drive the anticipated growth in sales and traction.

With Scalefusion, transforming Android and iOS devices into kiosks is simplified. Businesses can effectively turn Android tablets and iPads into kiosks and configure them into an interactive kiosk running business-specific applications and websites. Scalefusion simplifies managing kiosks effectively to optimize performance and securing them against misuse and unauthorized access. 

In this blog, we shall be covering some crucial queries related to kiosk such as what is a kiosk, what are the different types of kiosks, what is kiosk mode, what are the various types of kiosk mode and what are kiosk mode management types offered by Scalefusion. 

What is a Kiosk?

Kiosks are stand-alone, mounted digital devices used that helps users to accomplish tasks at their own pace with an interactive digital experience. Kiosks are used to accelerate processes and transactions without the need of human assistance and are found almost across all industries. These are essentially self-service machines that run on minimalistic hardware configuration. 

Kiosks are mostly used at public spaces as way-finders, digital signage or self-operated mPOS systems. These devices are accessed by multiple stakeholders and are not physically managed by any employee.  Kiosks are generally found in retail stores, airports, hospitals, school campuses, company cafeterias, conferences, and other places. According to the requirement, kiosks are also interactive, for e.g. self-service access to products or services, automated check-in systems, surveys and other are for displaying information like showcasing catalogs.

Few common use-cases of Kiosks:

  • For self check-in kiosks at airports
  • For food ordering at self-service restaurants
  • For way-finding in hotels, museums, shopping malls
  • For online shopping and product finding within retail stores

Types of Kiosk

Depending on the use-case and the nature of the business, there are several deployment types of kiosks.

1. Information Kiosks

These kiosks are mostly used to educate the user and provide specific static information. Most commonly, the information kiosks are deployed at shopping malls, theme parks and museums as way finders. The are locked to run a single application and can also be interactive kiosks where users can touch and pinch elements within the app, on the screen. Information kiosks are also used at hospitals to display patient information. In retail stores, information kiosks can help to provide information related to products and availability. In transport hubs, kiosks are used to display timetables and schedules.

2. Internet Kiosks

These kiosks can be computers, laptops, tablets or iPads that run a browser with an active internet connection. These kiosks are used to facilitate browsing access in public places. Most commonly, you can find internet kiosks at airports, transport hubs and hotel waiting areas.

3. Self-service Kiosks

These are interactive kiosks used to complete tasks such as ordering food in self-service or takeaway restaurants, paying bills, taking appointments, paying bills and filling forms. While the most commonly used self-service kiosks are ATM machines. Other common kiosks are used for self check-in at airports, purchasing parking tickets

4. Digital Signage Kiosks

These kiosks are used for advertising in public spaces, hotel and hospital lobbies, common areas in office as well as events, expos and trade shows. These kiosks are configured to play videos, audios, presentations and images. 

Benefits of Kiosk for Enterprises:

  • Kiosks can be customized to specific business needs such as advertising, providing information or accomplishing tasks
  • Kiosks enable attractive presentation of the complete product line or service range
  • Kiosks garner user attention and enhance customer experience
  • Deploying kiosks helps in reducing labour costs, getting more things done in lesser time

What is Kiosk Mode?

While it is easy to understand kiosk types since they are widely observed all around us, knowing what is kiosk mode is imperative. In this section, we’ve shed some light on the common query of what is kiosk mode. Kiosk mode in essentially implies to a device being locked to single or multiple applications to act as a kiosk. These applications can be configured by the enterprise IT admins. In a kiosk mode, users can only access applications and websites allowed by the company’s IT teams, preventing the kiosks from any other use except for business. 

Running devices into kiosk mode gives the total control of the device to the IT admin who can configure the content displayed on the device, ensure that the device is used only for business and curb excess data costs by restricting access to non-business websites.

A kiosk mode can be enabled with the help of an MDM software. Scalefusion empowers IT admins to enroll their kiosk devices and configure them into single or multi-app kiosks mode. Using Scalefusion, administrators can also configure kiosks to run into one browser mode with restricted access to whitelisted websites.

Scalefusion Kiosk Mode: Diverse Types

Now that we’ve explained what is kiosk mode, we will have a look at the diverse types of kiosk modes. Scalefusion enables IT admins to turn Android tablets, iPads, iPhones and Windows computers into a kiosk. With Scalefusion, administrators can configure single-app or multi-app kiosk mode or also configure kiosk browser to provide restricted browsing environment on kiosk devices.

  • Single App Kiosk Mode – Run the device into a single application. These applications can be downloaded from App Store or Play Store. IT admins can also publish enterprise apps in kiosk mode. Users can access only one application.
  • Multi-App Kiosk Mode – Run one or more pre-approved applications on the device. Just like single app mode, administrators can push applications from App Store, Play Store or Enterprise store. Users can access only allowed applications
  • Kiosk Browser Mode – Essentially a single-app mode kiosk, in this mode, the allowed application is a browser. IT admins can whitelist websites and users can only access this set of websites on the browser.

As you learn what is kiosk mode, it is also important to understand which is the best kiosk mode type suited to your business. 

Let’s have a look at Scalefusion features for Android, iOS and Windows devices configured into single or multi-app mode:

Types of kiosk mode

Android Kiosk Mode

    • Publish apps from Play Store or enterprise store
    • Disable hardware keys such as volume and power buttons
    • Control peripherals such as screen brightness, volume
    • Enforce full screen mode, screensavers and branding
    • Restrict notifications, hide bottom navigation bar and disable notifications bar
    • Allow only whitelisted websites with Scalefusion Browser.
    • Control Browser settings such as clearing browser cache, enforcing incognito mode, restricting users from typing in the address bar and preventing back button access
    • Publish content and presentations for advertising kiosks
    • Remotely lock, reboot device, check for compliance violations
    • Track battery and data usage
    • Remotely cast screen to troubleshoot device issues

iOS Kiosk Mode

    • Publish apps from App Store or enterprise store
    • Disable device rotation, hardware keys such as volume, sleep and wake buttons
    • Allow only whitelisted websites with Scalefusion ProSurf Browser.
    • Control Browser settings such as clearing browser cache, hide the navigation bar, restrict forward or backward navigation, enforce incognito mode and full-screen mode
    • Remotely lock, reboot device, check for compliance violations
    • Track battery and data usage
    • Remotely cast screen to troubleshoot device issues

Windows Kiosk Mode

    • Choose allowed apps from pre-published apps or publish new apps from enterprise store
    • Allow only whitelisted websites
    • Remotely reboot the device, track battery usage, check for compliance violations

With cutting-edge mobile technology, mobile devices have become affordable to deploy in bulk in the organization, plus the advantage of small size and its handiness, the enterprise is taking the risk of investing big on achieving good results with enterprise mobility. Kiosk Lockdown Software like Scalefusion can help them achieve their return on this investment by offering various features like Kiosk Mode to solve the business problems streamline their processes.

With the rapid growth in enterprise devices, it’s necessary to manage and secure their devices more effectively using a Device Management software. Manage Devices more relentlessly not only for Android & iOS devices but also for Windows using our Windows 10 Kiosk Mode solution.

If your organization has Android or iOS devices to be locked into kiosk mode, follow the below link to get a step by step guide as to how to do it.

Also Read,
For Android  – How to turn your Android devices into Kiosk Mode
For iOS  – How to Lockdown iPad or iPhone into Kiosk Mode

Renuka Shahane is a Sr. Content Writer at Scalefusion. An engineering graduate, an Apple junkie and an avid reader, she has a 5+ years of experience in content creation, content strategy and PR for technology and web based startups.

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