We are excited to announce the integration of the Freshservice IT Service desk with Scalefusion MDM. In the past couple of weeks, our team has managed to churn out some remarkable features and product updates to enable the IT teams with finer control over managed devices while accelerating IT productivity. With Freshservice Integration, Scalefusion aims to streamline IT service management by creating tickets along with context-aware device information.
Remotely managing and troubleshooting unattended devices like kiosks and digital signages is an arduous task that IT teams have to cope with. IT admins have to monitor device health and performance as well as mitigate device issues with minimum device downtime. To ensure rapid rectification of device issues, IT teams use a robust ticketing tool like Freshservice to raise device issues. These ticketing tools report device issues to respective stakeholders and maintain reports of issue debugging.
Scalefusion Deepdive analytics eases out the task of tracking the device health, battery and storage status of managed devices. With Scalefusion InterOps, IT admins can remotely cast managed devices and review device issues through the dashboard. To further facilitate ticketing for device issues, Scalefusion has introduced Freshservice integration.
Freshservice is an online ITIL service desk with powerful ticketing and asset management capabilities. Known for its core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice offers a plug and play ITSL solutions to support over 5 million customers globally.
IT teams can now raise tickets for device issues directly through the Scalefusion dashboard. With Scalefusion InterOps, IT admins can remotely cast the device screen and also record the session and take screenshot to fine-grain device issues. They can attach the recorded session along with other context-aware information while raising the ticket.
The tickets are published onto the Freshservice desk. This helps in delivering speedy fixes and also eliminates the IT efforts in tracking device issues on Scalefusion and ticketing on Freshservice.
IT teams can hereby economize their ticketing effort using Scalefusion InterOps.
Scalefusion InterOps along with Freshservice integration aims to curtail time spent in ticketing device problems to speed up ITSM. This also boosts IT and device productivity.
Freshservice integration is available with Scalefusion InterOps. Upgrade to Scalefusion MDM Enterprise plan and streamline ITSM for your business today!
Want to integrate any other ticketing system? Create a Service Integration Request on the dashboard or get in touch with our support team!
Chetan Sawant is a Director of Mobile for Scalefusion, specializing in Android. Chetan has 15+ years of industry experience. Chetan has worked in product management, building enterprise mobile applications and chat applications.