With the rising dominance of digitalization in varied industrial sectors, more and more companies are embracing mobile technologies. A ‘mobile first’ culture is driving employee flexibility, productivity, cost reduction, data and network security, and operational excellence. According to Statista studies, the number of smartphone users globally is expected to increase from 2.1 billion in 2016 to 2.87 billion in 2020.
With 94% of mobile workers using smartphones on a daily basis, it is evident that enterprises have empowered their employees to use one or the other smart devices at work – either provided by companies or owned by the employees. In both cases, mobility has indeed ushered in multiple benefits for businesses as well as employees.
But what happens when these devices stop working or malfunction while the employees are working from remote locations? How do companies deal with device downtime and what measures can be taken to minimize costs, risks, and losses caused by device downtime?
Let’s explore what is device downtime, what leads to device downtime, and why companies should sensibly manage this tricky situation?
Downtime or outage happens when a device fails to perform its primary function or provides a service for a period of time. In simple words, device downtime is defined by the period when a device remains inactive or is unavailable due to reasons like technical glitches, device breakdown, lack of battery, network issues, lack of storage capacity, errors in handling, expired/mismatched user password, device theft, loss or misuse, faulty configuration, outdated OS updates, security flaws and so on.
It is important to note that companies provide employees with devices so they can seamlessly fulfill business purposes with efficiency and precision in real-time even from remote locations. When these devices that are supposed to get jobs done and help employees to faster decisions become inactive in an unplanned way, it leads to loss of time, productivity, customer, effort, and business revenue.
As an exhaustively powerful Mobile Device Management solution, Scalefusion possesses certain intuitive capabilities that empower the companies’ IT teams to manage, reduce and plan device downtime in a manner that never allows the business to be negatively impacted. Let’s find out how:
The remote cast feature for iOS devices allows the employees/users to mirror their active iOS device screen to the IT admin on the dashboard, who can then access the precise device information to troubleshoot device issues in real-time. The Remote cast feature allows the IT admin to view and record the device’s ongoing activity to suggest remediation of a specific glitch, and this significantly fastens the device remediation process.
The remote cast and control for Android devices allow the remote device users to share the active device screen with the IT admins on the dashboard who can then take control of these devices and troubleshoot problems in real-time. It doesn’t only enable the IT admin to resolve device issues faster by performing some quick and effective remedies but also enables the employee to take prompt actions in case of downtime thereby minimizing the scope of productivity and time loss.
Scalefusion allows the company IT admin to remotely manage, monitor, and secure the unattended Android devices that are used as mPOS, kiosks, and digital signages at distant locations, from a centralized dashboard. This ensures that these devices continue to work smoothly without any manual intervention. At the same time, their operations and execution like publishing apps and content can also be done through the Scalefusion dashboard, leading to reduced system downtime.
Clear, concise, and real-time communication between teams and IT admins can resolve even the trickiest of problems. Our EVA communication suite empowers the device users to seamlessly and efficiently connect with teams and IT managers through VoIP calls, two-way chat, notifications, and conference calls to discuss and troubleshoot device troubles. This capability simplifies and streamlines the overall enterprise communication within a secured network that aids effective team collaboration, faster issue resolution, and improved decision making.
High-level device analytics is imperative for an IT admin and hence DeepDive allows the IT admins to gain a bird’s eye view of the entire device inventory snapshot along with all the managed devices, their platform summary, device details, platform vitals, and compliance violations. At the same time, the IT admin can also check the devices’ health status, battery level, storage capacity among other details. This overall helps the IT admin to notify the device users about a particular issue before it disturbs the workflow.
Scalefusion MDM integrates IT service management that enables the IT admin to manage, monitor, and secure all managed enterprise IT devices and assets like mobile devices, desktops, software, and other endpoints from one single dashboard. This ITSM-MDM integration empowers the IT admin to connect with device users and to raise and manage IT tickets. It streamlines the entire device troubleshooting process, fastens the issue resolution cycle, and improves the overall IT processes.
Another way of effectively managing device downtime is through Scalefusion Workflows. Workflows help IT admins automate and schedule a set of tasks and actions (known as flows), select a time and frequency for its execution, and can also set compliance alerts on managed devices. Available for Android, iOS, and Windows devices, Workflow can be scheduled on device groups. The pre-defined set of flows, and their execution time and frequency can also be customized by the IT admins.
Device or IT downtime can lead to great revenue losses for businesses and the worst part is that in many incidences these incidences go unreported due to lack of a proper communication channel and monitoring system. A robust and context-aware MDM solution like Scalefusion can offer the most fitting solution for this IT pain point.