We are living in an era where companies are embracing the best of both enterprise mobility and information technology – now is the time when mobile devices are truly in sync with the latest IT services. Organizations therefore have realized the need to adopt some fundamental changes in terms of adjusting the ITSM infrastructure to accommodate the landscape of mobile device management, which will bring together information about all devices in your ecosystem (BYOD or corporate owned) while empowering the IT admins to secure, monitor, and support mobile devices using a unified platform.
Mobile Device Management as a solution that empowers the company IT team to securely manage, control and tracks enterprise-owned and BYOD devices for user productivity, data security and work efficiency. And IT Service Management (ITSM) on the other hand is a strategic approach to design, manage, and deliver the way businesses use information technology (IT). Oftentimes, companies with standalone MDM software confront challenges to maintain parity and synchronization when it comes to evaluating the context between device issues and IT service problems as they lack the connecting ground between the two components – this, in turn, leads to lack of support in driving user efficiency, quick device remediation and productivity.
And because the company IT team is singly responsible for managing and securing the enterprise devices, IT assets and endpoints, integrating ITSM with MDM becomes a necessity. MDM-ITSM integration will enable the data to flow from the MDM application to the configuration management database (CMDB) allowing the IT admins to manage and monitor enterprise mobile devices from the same ITSM infrastructure, which will give a consolidated view of all business endpoints and IT assets from a centralized console and will also drive necessary actions from the same console.
ITSM-MDM Integration will enable IT teams to streamline mobile device management and IT asset management operations. While integrating ITSM-MDM, it is imperative that your MDM vendor supports IT operations. Modern-day MDM solutions are being designed with integration capabilities in mind. The other significant factors are:
There are multiple benefits of integrating ITSM and MDM. Here we list a few of them.
An effectively integrated ITSM-MDM solution can improve workflows, increase employee productivity, drive efficient decision making and quick issue resolution across the IT teams and eventually minimize cost, risk and time to market. More importantly, they will provide capabilities to manage and secure mobile devices regardless of ownership and device type, thereby empowering the IT department and its core strengths to provide enterprise-wide solution.
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