Emerging digital technologies like Mobility, Cloud Computing, Social Media, Big Data, AI (called as Digital Five Forces) has brought a paradigm shift in the way people and organizations work, big or small across different industries. And out of all these recent technologies, mobility is considered as the face of the enterprise to their clients as well as to their own employees.
The ubiquity of mobile devices with continuously evolving technology and cloud services has changed the business models. Enterprises are spread across geographies, offices and employees are located all over the world. Mobility has changed the business processes as different types of work, drift people, and locations best suited for them. Information is readily available and unnecessary delays are also eliminated. Enterprise needs to merge various communication channels and different devices in their corporate network. Even, users select devices, install their apps, and work when and where they please Hence, the need for adopting enterprise mobility solutions has become critical from the past few years.
The above infographic was a predictive presentation done in 2013 by Mediafly
The biggest challenge which organizations face is that business data is transferred across a wide range of mobile devices and applications which may not be at enterprise standards. Enterprises need to manage workforce mobility as well as keep data safe and secure. This demands new skills, technology, and methods of managing data and devices.
Mobile Device Management solutions are widely used in banking, financial and insurance (BFSI), manufacturing, retail, transportations & logistics, healthcare, and IT to manage and secure deployed mobile devices. According to Transparency Market Research, between 2015 and 2022, applications of enterprise mobility across the BFSI industry will increase at a CAGR of 25.7%. IT and Telecommunication industries are also expected to be influential industries for the enterprise mobility market and expected to contribute nearly US$151.12bn by 2022. Other service industries like hospitality, retail, manufacturing, and automation are also expected to lead to excellent revenues in the given period.
We will take a few industries vertical to understand how enterprise mobility is transforming these sectors –
The strength of the economy of any country is reflected in its banking and financial system. Enterprise Mobility helps the financial sector to adapt smoothly. For an e.g., Banks and other financial institutions now offer facilities like mobile banking, mobile payments, apps, a trading platform for real-time trading, real-time market tracking, and so on. Insurance companies, deploy their agents to locations of any catastrophes with mobile devices and solutions which can leverage geolocation, uploading site photos and videos, online documents, and form submissions which all lead to speedy claim processing benefitting both the companies and the common people. Mobilized agents can reach target markets faster and satisfy the customers, as they are provided with access to information from anywhere and anytime. Data collection also becomes possible in a feasible way which helps to get better insight into customer requirements.
Manufacturing & Supply Chain
Mobility solutions in manufacturing have been adopted by companies for improving customer interactions, inventory management, quality, and asset tracking. In many ways, the use of mobility in manufacturing sectors is driving to redesign their technology strategies to leverage the best out of the digital revolution. For an e.g., GPS-enabled rugged devices deployed in dump trucks allow the supervisor to track the assets remotely. Another example is of an automobile company that uses mobility solutions to capture defect data and raw material consumption data. They can even recall the faulty vehicles from a particular batch and hence save a considerable amount of cost. Supply Chain Management is a critical area where mobility solutions like RFID, helps substantially to improve the processes wherein it reduces errors in the good movements and simplify and speeds up the warehouse operations.
A wide range of mobile applications for e.g. mPOS has made its way into retail in addition to unified customer engagement platforms and inventory & warehouse management. In order to enhance the customer experience, retailers use tablets, kiosks, and digital signages. For an e.g. to check for an item whether it is available in the store, if not then the salesperson can directly place online order there and then itself. Again, for a multi-store retail brand, its workforce is distributed in multiple stores, the company requires the data, collaborations, and process execution which all can be mobile-enabled.
Mobility has facilitated healthcare immensely through which the administrative tasks are simplified for e.g. critical documents like patient’s history, treatment, and medication details, etc can be centralized which can be accessed by the doctors and the other healthcare professionals. Thus, with MDM for healthcare, the healthcare professionals get more time to cater to patients rather than spending time in documentation and streamlining the information.
Education is another key sector, which has revolutionized the teaching methodology from its core. Books have been replaced by online content and there are numerous apps that aides learning. Collaboration between students and teachers has become easy outside classrooms. Other sectors which are benefitted are hospitality, transportation, construction & real-estate.
For successful enterprise mobility, organizations need to have a strong & comprehensive enterprise mobility management solution that manages, controls, and secures all the mobile devices and assure the seamless functioning of the mobility solutions in the organization.
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