More

    Managed Mobility Services: A Comprehensive Guide To Achieve Scalable Mobility Solutions

    Ever feel overwhelmed managing your company’s growing fleet of laptops, tablets, and smartphones? Managing security, app deployment, and user support can exhaust your valuable IT resources. But say no more, there’s a stable solution for this problem. Enter managed mobility services to streamline your operations. 

    Enterprise mobility is a never-ending hustle, especially when businesses are managing from multiple locations with diverse workforces. According to a recent survey, over 32.6 million Americans will work remotely by 2025.[1] IT admins and business decision-makers are often overwhelmed with the daunting variety of devices available in the market for business use, and making the right call for choosing the devices, provisioning them, extending support, and management becomes a whole new hurdle.

    In this blog post, we will explore the world of managed mobility services and discover how they can add value to your business.

    What is Managed Mobility Services (MMS)?

    Managed Mobility Services, or MMS, entails the end-to-end process of making a business a mobility-equipped enterprise. This involves procuring devices and deploying them with appropriate business apps, tools, and content. Additionally, it entails managing devices, software, applications, and data while facilitating connectivity between remote workers and the enterprise 

    Managed mobility services help IT decision-makers zero in on the right set of devices, integrations, and applications related to their specific business needs. Android devices, the most popular enterprise mobile solutions, are launched afresh every year with diverse hardware + software combinations in multiple cost ranges, making device procurement a task. 

    With the requirement of enterprise device inventory varying for each team and task, IT teams have to procure and manage diverse device types remotely. Managing these devices is a challenge on its own, and this is where mobile management services step in.

    Managed mobility service providers help enterprise IT teams simplify device management, particularly with diverse device inventories. They also bring frontline or remote workers into the enterprise radar, facilitating communication to keep them engaged and productive and collaborating files and business resources that were earlier limited to exchange over PCs. 

    MMS delivers integrations, applications, extensions, and rescues over mobile devices via mobile apps, ensuring the security of corporate data and devices.

    What Are the Benefits of Managed Mobility Services?

    As businesses rely on mobile devices and applications to stay connected and productive, managing these resources effectively has become a significant concern. Adopting managed mobility services offers diverse benefits that can transform how companies operate in modern workplaces.

    Enhanced Security

    MMS delivers strong security measures to protect sensitive data and prevent unauthorized access. With features like encryption, remote management, and compliance monitoring, businesses can mitigate security risks associated with mobile devices and applications.

    Improved Productivity

    Managed mobility solutions can significantly boost productivity by streamlining mobile workflows and providing employees with access to the latest tools and resources. With efficient mobile device management and application deployment, employees can focus on their tasks without being bothered by technical issues or outdated software.

    Cost Efficiency

    MMS helps businesses optimize mobile expenses by providing actionable insights into usage patterns and enabling better management of mobile assets and plans. By locating and eliminating unnecessary costs, companies can achieve significant savings over time.

    Scalability and Flexibility

    As businesses scale and evolve, their mobile requirements also change. Managed mobility services offer effective flexibility and scalability to adapt to these evolving changes, ensuring businesses can easily scale their mobile operations without disrupting productivity and security.

    Centralized Management

    With MMS, businesses can centrally manage all aspects of their mobile inventory, including devices, applications, and security policies. This centralized approach simplifies management tasks, reduces administrative overhead, and enhances overall efficiency.

    What Type of Devices, Platforms, and Businesses Do Managed Mobility Services (MMS) Support?

    Managed mobility services cater to various types of devices, platforms, and businesses, delivering extensive management solutions specifically made to serve different requirements. MMS can manage smartphones, tablets, laptops, and other mobile endpoints. These services ensure each device is properly configured, secured, and maintained, regardless of the manufacturer or operating system.

    MMS supports major operating systems such as iOS, Android, Windows, and macOS. This versatility enables businesses to deploy a mix of devices according to their specific requirements while maintaining consistent management and security standards. MMS providers ensure seamless integration and management across different platforms, facilitating smooth operations and minimizing compatibility issues. 

    Businesses of all sizes and industries can benefit from managed mobility services. Small and medium-sized enterprises (SMEs) often lack the in-house IT infrastructure to manage a complex mobile ecosystem, making MMS a valuable resource for maintaining efficiency and security. Large industries, with their extensive mobile deployments, leverage MMS to streamline operations, reduce costs, and ensure compliance with regulatory standards. Industries such as finance, healthcare, retail, and logistics specifically benefit from MMS due to their heavy dependence on mobile technology for daily operations and the significant importance of data security and compliance.

    Types of Services Included in Managed Mobility Services Include

    Managed mobility services include essential services designed to monitor, manage, and optimize mobile devices and their usage within a business. These services are:

    Application and Collaboration Management

    Application and collaboration management services focus on deploying, updating, and managing mobile applications used within the organization. This service ensures employees have access to necessary apps, keeps them up-to-date, and enforces security policies at the application level.

    Security Management

    Mobile security management is critical for protecting sensitive data and ensuring compliance with industry regulations. This includes implementing encryption, managing secure access to the company resources, monitoring for security threats, and responding to incidents to minimize risk.

    Finance and Expense Management

    Expense management involves tracking and optimizing the costs associated with mobile devices and services. This includes monitoring usage patterns, managing carrier contracts, and identifying opportunities to reduce costs, such as eliminating unused services or negotiating better rates with providers.

    Lifecycle Management

    Device lifecycle management covers the entire lifespan of mobile devices, from procurement and deployment to maintenance and eventual decommissioning. This service ensures devices are efficiently managed throughout their lifecycle, including handling repairs, upgrades, and replacements.

    Help Desk Support

    Help desk support in managed mobility services provides technical assistance to employees using mobile devices and applications. This service includes troubleshooting issues, providing user training, and ensuring employees can use their mobile tools effectively without downtime.

    Use Cases of Managed Mobility Services

    As mobile technology becomes core to business operations across various industries, applying managed mobility services is paramount. Here’s how different industries leverage MMS to enhance their operations.

    Healthcare

    In the healthcare industry, mobile managed services ensure medical professionals can access patient records and critical applications securely and efficiently on their mobile devices. This improves patient care by providing real-time medical data access and enhancing compliance with healthcare regulations like HIPAA

    For instance, doctors can securely view patient histories, update treatment plans, and communicate with other healthcare providers, all while ensuring sensitive patient information is protected from breaches and unauthorized access.

    Retail

    Managed mobility services (MMS) streamline retail operations by managing mobile point-of-sale (mPOS) systems and inventory management devices. Retail staff can use mobile devices to process transactions, check inventory levels, and assist customers more effectively, improving the overall customer experience. Additionally, MMS helps maintain accurate and timely inventory management, reducing the risk of stockouts or overstock situations and enabling better supply chain management.

    Financial Services

    Mobile management services are vital for providing secure and compliant access to financial data and applications. Financial advisors and other employees use managed devices to access critical information, conduct transactions, and perform other important tasks. Strong security measures ensure protection against data breaches and compliance with financial regulations, such as those imposed by the SEC or FINRA, maintaining the trust and security that clients expect.

    Logistics

    In the supply chain and logistics industry, managed mobility service providers can facilitate real-time tracking of shipments and efficient fleet management. Mobile devices equipped with GPS and specialized applications enable companies to track goods in transit, plan optimal routes, and maintain constant communication with drivers. This enhances operational efficiency, reduces delivery times, and improves service reliability. MMS also supports compliance with transportation guidelines and helps manage fuel costs and vehicle maintenance.

    Education

    Educational institutions utilize managed mobility services to support remote learning and streamline administrative processes. By managing tablets, laptops, and educational applications, schools and universities can provide students and staff with secure access to academic resources and collaboration tools. This ensures a seamless and effective learning experience, whether in the classroom or remotely, and aids in managing devices and applications in compliance with educational standards and regulations.

    MMS, MWM, and MDM: The Difference

    MMS is often confused with mobile workforce management and mobile device management. The primary difference is that MMS looks after enterprise mobility from stage 1, which is the procurement of devices and software to enable the workforce—remote or on-site. MWM primarily focuses only on field employees working out of office premises.

    However, MDM, or mobile device management, is an integral component of both MMS and MWM since it takes care of the IT administrative side of device management for the entire enterprise device inventory. 

    Let’s understand more from the table below.

    AspectManaged Mobility Services (MMS)Mobile Workforce Management (MWM)Mobile Device Management (MDM)
    ScopeComprehensive management from device procurement to end-of-lifeFocuses on managing field employees and their tasksManages and secures the enterprise’s mobile device inventory
    ProcurementIncludes procurement of devices and softwareDoes not include device procurementDoes not include device procurement
    Device ManagementManages device lifecycle, including MDM, MWM, security, and expense managementInclude basic device management for field employeesCore focus on device configuration, security, and compliance
    Application ManagementManages deployment, updating, and maintenance of applicationsManages applications relevant to field employeesEnsures applications on devices are secure and up-to-date
    Expense ManagementTracks and optimizes mobile expensesNot typically includedNot typically included
    Security ManagementProvides robust security measures and compliance monitoringEnsures security for field operationsFocuses on device-level security, including encryption and remote wipe
    Employee ManagementSupports both remote and on-premise workforcePrimarily focuses on remote and field workforceDoes not directly manage employee tasks, focuses on devices used by employees
    IntegrationIntegrates with various enterprise systems and servicesIntegrates with workforce management and task scheduling toolsIntegrates with IT infrastructure for device monitoring and management
    Support and TrainingIncludes help desk support and employee training for mobile devices and softwareInclude support for field employeesProvides technical support for device issues
    Lifecycle ManagementManages the entire lifecycle, from deployment to retirement of devicesTypically does not cover full lifecycle managementCovers aspects related to device maintenance and updates
    Primary GoalEnsures a holistic approach to enterprise mobility managementOptimizes field workforce productivity and task managementSecures and manages the technical aspects of mobile devices

    Crucial Role of MDM and How MDM and MMS Empower Businesses

    Mobile device management is a critical component of any enterprise mobility strategy, serving as the backbone for managing and securing a company’s mobile device inventory. MDM surrounds a range of functions, including device configuration, policy enforcement, security measures, and remote management. MDM helps protect sensitive data, prevent unauthorized access, and ensure compliance with corporate and regulatory standards by ensuring all mobile devices are properly set up and maintained.

    When integrated with managed mobility services, MDM significantly enhances its effectiveness, creating a comprehensive solution that addresses the entire lifecycle of mobile devices. While MMS covers the broader scope of device procurement, application management, expense tracking, and support, MDM is device-centric. It looks after your entire fleet of device inventory, enabling effective monitoring and seamless management. This MDM and MMS synergy allows businesses to leverage advanced security protocols and maintain seamless operations.

    Scalefusion MDM: Effortless Mobility for Modern Workplaces

    Scalefusion MDM has established strategic partnerships with various MMS providers, offering businesses comprehensive end-to-end mobility management solutions. By integrating Scalefusion’s strong MDM capabilities, businesses can benefit from a seamless and efficient mobile device management experience. 

    If you are searching for a reliable MDM solution, your search ends here! Our solution empowers businesses to optimize their mobile management, enhance security, and maintain compliance with industry best practices.

    Get in touch with our experts for a demo, or sign up for a 14-day free trial.

    FAQs

    1. What are the benefits of adopting a Managed Mobility Service?

    Adopting Managed Mobility Services streamlines device management, enhances security, boosts productivity, and ensures compliance, offering a comprehensive solution for mobile workforce management. These mobility management services enable businesses to efficiently manage their mobile devices, applications, and security protocols, resulting in optimized operations and improved overall performance.

    2. How do Managed Mobility Services help to manage mobile devices and their lifecycle?

    Managed Mobility Services handle device provisioning, monitoring, updates, and troubleshooting, optimizing device performance and lifecycle management while minimizing the operational burden for businesses. By integrating advanced management tools, these services ensure that devices remain secure, up-to-date, and fully functional throughout their lifespan, thus delivering efficient and effective managed mobility solutions.

    3. What are the alternatives to Managed Mobility Services (MMS)?

    Apart from Managed Mobility Services (MMS), businesses can also consider Mobile Device Management (MDM) solutions to manage their mobile devices. MDM focuses specifically on the technical management and security of mobile devices within the enterprise. While MMS offers a comprehensive solution that includes device management, security, application management, and support, MDM is suitable for businesses looking for a more targeted approach to managing their device inventory. By evaluating both MMS and MDM options, businesses can choose the solution that best fits their mobility management needs and objectives.

    4. What are the benefits of adopting a Managed Mobility Service?

    Adopting Managed Mobility Services improves efficiency, enhances security, streamlines device management ensures compliance, and optimizes workforce productivity, delivering a comprehensive solution for businesses’ mobile needs. These managed mobility solutions allow companies to focus on their core operations while ensuring their mobile infrastructure is well-maintained and secure.

    5. How can I reduce costs and save time with Managed Mobility Service?

    Managed Mobility Services reduce costs by optimizing device usage, minimizing downtime, automating management tasks, and centralizing control. This efficiency saves time, streamlines operations, and maximizes ROI for mobile device businesses. By leveraging managed mobility services, companies can ensure that their mobile resources are used effectively, reducing unnecessary expenses and enhancing overall productivity.

    Reference 

    1. Forbes 
    Renuka Shahane
    Renuka Shahane
    Renuka Shahane is an avid reader who loves writing about technology. She is an engineering graduate with 10+ years of experience in content creation, content strategy and PR for web-based startups.

    Product Updates

     Introducing Just-In-Time Admin for macOS: Extending Access Management with OneIdP

    While macOS security is a prime business concern, most (if not all) security discussions focus on software updates and endpoint security software, and user...

    New Feature Release: Managing AI Settings on Windows

    As enterprises integrate AI-driven functionalities for operational efficiency, they tread carefully due to potential security risks. AI implementations can introduce vulnerabilities like data breaches...

    Introducing Remote Terminal and User Account Management for Linux

    We’re thrilled to announce new features for Linux devices—Remote Terminal and User Account Management—now available with the latest version of the Linux MDM agent....

    Scalefusion OneIdP Reimagined: Introducing Single Sign-On and Enhancements to OneIdP Suite

    Identity and Access Management (IAM) tools oversee and regulate user access to business systems and resources. They ensure that only authorized individuals access business...

    Introducing Staggered Deployment for Android

    We're excited to unveil a new feature to simplify app deployment: Staggered Deployment for Android Enterprise and Recommended Applications. This feature is designed to...

    Ensuring Compliance and Enhancing Patient Care with Scalefusion MDM

    In the healthcare industry, time is a matter of life and death. Medical professionals work around the clock, facing...

    15 Biggest Issues IT Faces Today in 2024

    Have you ever tried to manage a large family reunion? Everyone has different needs, preferences, and issues that need...

    Must read

     Introducing Just-In-Time Admin for macOS: Extending Access Management with OneIdP

    While macOS security is a prime business concern, most...

    Scalefusion OneIdP Reimagined: Introducing Single Sign-On and Enhancements to OneIdP Suite

    Identity and Access Management (IAM) tools oversee and regulate...
    spot_img

    More from the blog

    What is Mobile Threat Defense? A Complete Guide

    According to recent statistics, in Q1 of 2024, over 10.1 million attacks involving malware, adware, or unauthorized mobile software were blocked. Similarly, phishing attacks...

    Latest Trends in Identity and Access Management in 2024

    With the rise of modern workplaces, every business must have a firm understanding of identity and access management (IAM) trends. In simple terms, IAM...

    Ensuring Compliance and Enhancing Patient Care with Scalefusion MDM

    In the healthcare industry, time is a matter of life and death. Medical professionals work around the clock, facing emergencies 24/7. In this critical...