Kiosk Mode for Frontline Workers’ Devices: Optimize Business Benefits

  • November 27, 2019

Companies belonging to industries like manufacturing, supply chain, logistics, transportation, education, oil & gas, construction, retail, hospitality, energy, and similar sectors benefit greatly through their frontline workers who ensure that the field operations are carried out with perfection. In doing so, companies need to empower their frontline workers with the right set of digital tools and mobile devices to foster and facilitate flexibility, convenience, productivity, and accuracy at work and to ensure that the work gets done in real-time to drive the best business benefits.

Kiosk Mode for Frontline Workers

When it comes to the digital empowerment of your frontline workers, it is important to consider some critical aspects before providing them with handheld mobile devices.

The following factors define a frontline worker’s daily activities at work:

  • They mostly work on the go and from remote locations and rough terrains
  • They usually perform a set of works that are pre-defined for them
  • They ideally strive to complete as much work as they can within a stipulated time
  • They need to be well-informed and well-communicated all the time
  • They work in shifts, and hence a device is shared amongst many workers

A company needs to consider the above key aspects before deploying the devices that can assist them in accomplishing their daily activities without any hassles. Implementing an MDM solution with the capability of enforcing kiosk mode comes with several advantages that seamlessly allow the company IT admin to manage, monitor and secure the devices provided to the frontline workers. Devices enabled with single or multi-app kiosk mode prove to be a win-win for both the companies as well as the frontline workers.

Before evaluating the business benefits of providing devices with kiosk mode to frontline workers, read what a kiosk mode is and their multiple business use cases.

How mobile devices with kiosk mode help companies improve outputs from frontline workers

When companies enforce single or multi-app kiosk mode on the devices used by frontline workers, they gain multiple benefits; the major advantages are discussed below.

Increases frontline productivity:

Devices enforced with single or multi-app kiosk mode ensure that the frontline workers can avail themselves of just the right app (nothing more or less) on their devices provided by the company. These private apps allow the frontline workers to access the right information in real-time to get work like updating delivery records, feeding customer queries/feedback, filling up timesheets, processing payments, and gathering and sharing crucial work data done on time. Kiosk mode-enabled devices with apt business apps play a game-changing role in increasing frontline productivity.

Drives data-cost reduction:

Frontline workers are provided with corporate-owned mission-critical devices that are supposed to be used for professional purposes alone. However, unlimited internet and social media access can skyrocket data costs, which can be seamlessly eliminated by enforcing kiosk mode on frontline workers’ devices. Single app kiosk mode, with the constrained scope of device usage and limited access to work-only business apps, prohibits the device user/frontline worker from surfing the internet, downloading apps or browse websites, which incredibly brings down the data cost for the company.

Check out the full features list provided by perfect kiosk management software.

Promotes device/data security:

Single or multi-app kiosk mode on devices used by frontline workers promotes data and service security as the ultimate control over the devices rests with the company IT admin. Kiosk mode-enabled devices cannot be tampered with, and device users cannot exit the kiosk mode and use factory reset settings or the hardware buttons. The IT admin restricts employees from downloading the app, browsing the internet, or accessing usual device features, which makes the data lying inside the devices impregnable. At the same time, it also safeguards the devices and data from cyber-attacks, hackers, malicious apps, spyware and malware that abound on the internet.

Improves operational efficiency:

Apart from keeping up the frontline workers’ productivity, one or multi-app kiosk mode on frontline workers’ devices ensures operational efficiency, management accuracy and process precision at all levels. Frontline workers with mobile devices can do away with the hassles of paperwork prone to misplacement, calculation errors, and misinterpretations. Corporate data and activity reports maintained within specific private apps within these devices ensure easy and secure access anytime or anywhere, simplifying and streamlining workflow for executives and their managers.

Enhances device usability:

When kiosk mode is enforced in the devices, it ensures that the frontline workers can access only the work apps pre-approved by the company IT admin. It also restricts the device user/employee from exiting the kiosk mode or using the factory reset button. Limited access to work-only apps or whitelisted websites drives optimum usage of the corporate-owned devices provided to the field force, as expected by the company. So, basically, the devices with enforced kiosk mode are used just to accomplish work purposes without any scope of distraction or loss of productive hours.

Fosters secure team communication:

Kiosk lockdown mode for mobile devices is a major capability offered by Scalefusion MDM, which also drives inter-team communication for enhanced collaboration, issue resolution, and faster decision-making. Scalefusion kiosk lockdown software comes powered with Eva Communication Suite that allows device users/frontline workers to communicate with their team and IT admin via a secure and controlled enterprise platform, using VoIP calls, two-way chat, voice messaging and image sharing. A strong and secure enterprise communication platform adds immense value to a kiosk mode device as it allows the employees to stay informed, connected and proactive at work.

When locking down the frontline workers’ devices in single or multi-app kiosk mode, choose the perfect kiosk management software. Check out how Scalefusion helped many customers achieve desired business results with its kiosk lockdown software.

Scalefusion kiosk management software comes with a bundle of unique, relevant, and powerful features that not only help companies achieve the above-mentioned benefits but also add value to the overall device usage pattern with added security, IT control, and management capabilities.

Thousands of businesses rely upon Scalefusion for managing their mobile device, desktops, laptops and other endpoints

Sonali has an extensive experience in content writing, marketing, and strategy and she has worked with companies where she was involved in the 360-degree content production and editing. An avid reader and animal lover, she loves to cook, take care of her plants and travel.
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