What do people generally do right after waking up? They tap their smartphones. Can you imagine going to work without your smartphone even for a single day? Technological advancements have made it possible for users to access business resources, check their work emails, and even transfer corporate files over-the-air (OTA) using their Android smartphones. With so much riding on the constant usage of Android smartphones, businesses must have a strategy to ensure maximum Android device uptime.
A report on “The Real Costs Of Planned And Unplanned Downtime” in 2019 suggests that downtime resulted in 53% lost revenue, 47% lost productivity, and 41% negatively impacted brand reputation. Taking measures to minimize downtime is objective, not subjective.
Uptime is a metric IT professionals use to define the duration of time for which computers, networks, servers, and systems are up and running smoothly. Uptime is when systems are glitch-free and available for use. In the same sense, Android device uptime is the measure of how long your Android devices run error-free, allowing your employees to maximize their productivity levels.
Conversely, downtime is the period when systems and machines encounter technical errors and are disconnected or unavailable for use. The longer the downtime, the more loss your business encounters in terms of productivity and revenue.
Businesses bear losses in various forms if they are unable to keep their systems and devices functioning optimally at all times. Here’s why all businesses prioritize downtime and focus on fixing it in minimal time.
First, your remote workforce relies heavily on mobile devices to stay connected with their team members, headquarters, and customers. Improperly functioning devices or device settings result in excessive time wastage and lowered employee productivity.
Second, mobile devices help employees view service requests and customer information, which helps them execute tasks efficiently. For example, cab drivers and delivery agents rely on their mobile devices to view customer locations, contact customers, etc. Extended device power downtime can lead to missed customer requests or late deliveries, resulting in order cancellations and dissatisfied customers. System downtime results in delayed processes, lost opportunities, and unhappy customers, which reflects negatively on your company’s reputation.
Device errors are unpredictable. When your workforce relies on enterprise-owned Android devices to stay connected and work remotely, you need to make sure that device errors do not stall your operational efficiency.
Here are a few things you can do with the help of Android MDM Alerts to ensure maximum Android device uptime:
Android device management solutions make it easier to take a proactive approach to identifying potential problems. You can monitor extensive device-level reports constantly based on various factors such as monitoring vitals like battery, storage, settings, data consumption, etc. Scalefusion also helps schedule automated alerts based on geofence breaches, data usage, and security incidents. This ensures that IT admins are instantly notified and can take measures to address the situation.
Everyone is aware that delaying OS or app updates leaves entry points for hackers. But isn’t it annoying when your Android smartphone or tablet runs into an auto-update mode and consumes precious minutes, especially when you are in the middle of an important task? Scalefusion allows you to automate app and OS updates within a specific maintenance window. As a result, your employee Android devices are systemically updated without delays and hindrances in your organizational routines.
Your business can never be completely safe from lurking cyber threats unless you take appropriate security measures. Device malfunctioning due to malware infiltration is a common cause of system downtime or restarts. MDM helps you block suspicious websites or links by whitelisting websites so that your employees have a safe browsing experience. Moreover, you can push VPN mandates on your employee Android devices via the Scalefusion dashboard to ensure a secure connection to your corporate network.
The downside of using mobile devices for remote work is that they are easily prone to be misplaced or stolen. Imagine the duration of the downtime if your employee’s Android smartphone is lost or stolen. With Scalefusion, not only can you instantly locate your employee’s lost device with GPS-based location tracking, but you can also remotely lock the device and wipe the corporate data off it and instantly stop any device misuse.
Although prevention is better than cure, machines are prone to breakdowns or resets. You must always be prepared to offer speedy support, be it to a remote employee or an unattended digital device like a kiosk. Scalefusion lets you offer instant remote support by mirroring remote device screens onto your dashboard. With this, you can virtually resolve device errors and prevent extended downtime. You can also take screenshots and screen recordings or generate context-aware ITSM tickets for faster resolution.
Businesses are increasingly deploying Android devices for various use cases. With the growing adoption of Android devices, businesses are seeking efficient MDM solutions that can help manage their Android devices remotely and ensure maximum security. Scalefusion Android MDM solution simplifies the management of your Android devices and offers extensive features to minimize downtime.