10 Best managed service provider software in 2025

As businesses today lean heavily on technology to stay productive and secure, Managed Service Providers (MSPs) have become the go-to partners for outsourced IT operations.

The global managed services market is projected to reach $377.92 billion in 2025, up from $341.08 billion in 2024, reflecting a compound annual growth rate (CAGR) of over 13.5%. ^[1] This growth is the result of the escalating need for businesses to optimize their IT infrastructure and operations while focusing on core competencies.

But to operate efficiently, MSPs themselves need the right tools, i.e. platforms that allow them to manage multiple clients, monitor devices, enforce security policies, and deliver proactive support. That’s where Managed Service Provider (MSP) software comes in.

What is MSP software?

Managed Service Provider (MSP) software refers to a suite of IT management platforms designed to help service providers deliver outsourced IT services to multiple clients from a centralized console. These tools enable MSPs to proactively monitor, manage, and secure client infrastructure across endpoints, networks, cloud environments, and applications.

Rather than relying on piecemeal tools, MSP software consolidates critical operational functions into integrated platforms—allowing for greater visibility, automation, and scalability across client environments.

Core capabilities of MSP software

Modern MSP software platforms typically offer the following functionalities:

• Multi-tenant management: Manage multiple client environments securely within a single dashboard, each with isolated configurations, permissions, and reporting.
• Endpoint and mobile device management (UEM/MDM): Provision, monitor, and secure desktops, laptops, smartphones, and tablets. Essential for managing diverse remote or hybrid workforce setups.
• Remote monitoring and management (RMM): Real-time visibility into client devices and infrastructure. Enables automated patching, health checks, and performance monitoring across endpoints, servers, and networks.
• Professional services automation (PSA): Integrates ticketing, billing, SLAs, and resource allocation into a unified workflow, streamlining business operations and service delivery.
• IT documentation and configuration management: Centralized access to SOPs, credentials, asset records, and topology maps—reducing resolution times and onboarding complexity.
• Security and compliance management: Enforce baseline policies, ensure patch compliance, track audit logs, and integrate threat detection for regulatory and cyber hygiene.
• Remote support and remediation: Securely access client devices to troubleshoot issues in real-time, with integrated chat, scripting, and file transfer options.

Here is a list of the top 5 best MSP software that managed service providers must have for seamless and scalable operations. 

1. Scalefusion – Unified management built for modern MSPs

Scalefusion is one of the best MSP software solutions, purpose-built to align with how today’s managed service providers operate. It combines endpoint management, zero-trust access, and endpoint security in a single pane of glass. Moreover, with support for multi-tenant management and granular access control, Scalefusion allows MSPs to manage multiple client environments from a single dashboard, without compromise on security or scale.

It’s ideal for MSPs offering device/endpoint management, compliance enforcement, and secure remote IT support across industries like transportation and logistics, retail, education, healthcare, BFSI, and more. 

Key features

• Multi-tenant dashboard: Manage multiple client organizations with isolated environments and unified oversight.
• Cross-platform support: Android, iOS, Windows, macOS, and Linux device management from a single console.
• Patch and OS update management: Automate patch deployment to keep endpoints secure and compliant.
• Role-based access control (RBAC): Delegate responsibilities securely within internal teams or client-facing roles.
• Air-Think AI: Generate PowerShell, Shell, Bash, or Python scripts tailored to your needs and validate scripts with the power of machine learning and natural language processing (NLP). 
• Policy-based automation: Enforce configurations, security settings, and app deployment policies at scale.
• Advanced integrations: Simplify ticketing with Scalefusion integration with top ITSM solutions such as Jira and Freshservice.  
• Compliance tracking: Real-time monitoring and reporting to support GDPR, HIPAA, SOC 2, and other frameworks such as PCI-DSS, CIS compliance and more.
• Remote troubleshooting: Built-in remote cast, control, and support features to reduce issue resolution times.
• Custom branding: White-labeling options to deliver a consistent brand experience to end clients.

Benefits for MSPs

• Operational efficiency: Centralized control over multiple client environments reduces admin overhead.
• Faster support delivery: In-built remote cast and control feature that cut downs on technician response times and ensures operational continuity. 
• Revenue enablement: Easily bundle device management, zero-trust access, endpoint security and compliance monitoring into your service offerings.
• Scalability: Built to manage thousands of devices without compromising security, user experience, performance and  visibility.
• Security-first management: You get to enforce zero-trust principles across all client endpoints with granular device and user level control.

Pricing 

• Starts at $2/device per month. 
• Offers a 14-day free trial. 
• Provides special discounts for educational and government institutions and NGOs. 

2. Datto RMM – Comprehensive remote monitoring and management platform

Datto RMM is a cloud-based remote monitoring and management solution tailored for MSPs seeking to proactively manage and secure endpoints across multiple clients. With robust automation capabilities, patch management, and real-time alerts, Datto RMM enables MSPs to detect issues early and resolve them efficiently. The platform’s scalability and integration with other Datto products make it ideal for MSPs aiming to streamline IT operations and enhance service delivery.

Key features

• Automated patch management: Automatically deploys patches and updates to endpoints, reducing vulnerabilities and downtime.
• Real-time monitoring and alerts: Continuously monitors device health and performance, notifying MSPs of issues before they impact users.
• Remote access and control: Enables secure remote sessions to troubleshoot and resolve client issues without onsite visits.
• Scalable architecture: Supports management of thousands of devices across diverse client environments seamlessly.
• Policy-based automation: Automates routine tasks and workflows based on customizable rules, boosting operational efficiency.
• Integration with Datto suite and PSA tools: Connects with Datto Backup, Autotask, and other tools for unified management and reporting.

Benefits for MSPs

• Proactive issue detection: Early identification and resolution of problems minimize client downtime and improve reliability.
• Enhanced operational efficiency: Automation reduces manual workloads, allowing MSPs to focus on strategic activities.
• Improved client trust: Faster response times and consistent service quality increase client satisfaction and retention.
• Cost-effective scalability: Cloud-based platform scales with MSP growth without heavy upfront infrastructure investment.
• Streamlined workflows: Seamless integrations create a cohesive ecosystem for ticketing, backup, and endpoint management.
• Comprehensive endpoint protection: Patch management and monitoring reduce security risks across client environments.

Pricing 

• Available upon request. 

3. HaloPSA – Professional services automation software 

HaloPSA is a comprehensive, cloud-based Professional Services Automation (PSA) solution built specifically for Managed Service Providers. It unifies service desk management, project tracking, CRM, asset tracking, billing, and time tracking into one powerful platform. By eliminating the need for multiple disconnected tools, HaloPSA empowers MSPs to centralize operations, automate service delivery, and scale with greater accuracy and efficiency. Its flexibility and modern interface make it ideal for MSPs of all sizes looking to streamline workflows, improve transparency, and boost profitability.

Key features 

• SLA-driven ticketing workflows: Automate ticket priorities and escalations based on client-specific service level agreements to ensure timely responses and measurable service performance.
• Time tracking and automated billing: Log time directly within tickets or projects and generate accurate invoices automatically, supporting fixed, hourly, or retainer-based billing models.
• Contract and asset management: Track customer contracts, warranties, and IT assets—linking devices and configurations to tickets, users, and billing rules for full lifecycle visibility.
• Integrated project and task management: Use Kanban boards, Gantt charts, and milestone tracking to manage client projects, allocate technician workloads, and ensure on-time delivery.
• Built-in CRM and client portal: Manage opportunities, pipelines, and client interactions from within HaloPSA. Clients can log tickets, view statuses, and access documentation via a customizable portal.
• Customizable dashboards and reporting: Gain insight into KPIs with real-time dashboards and detailed reports across service metrics, SLA compliance, profitability, and technician utilization.
• Third-party integrations
  Seamlessly integrate with RMM tools, Microsoft 365, Azure AD, Xero, QuickBooks, and other IT ecosystem apps to build an MSP stack that scales.

Benefits for MSPs

• Centralized service operations:  MSPs can manage everything from tickets to projects to billing in one platform, reducing tool fatigue and manual data entry.
• Improved billing accuracy and revenue capture: With automated time tracking and contract-aware billing, MSPs avoid missed billables and improve cash flow consistency.
• Greater SLA compliance: Real-time ticket routing and alerts help MSPs meet SLA commitments and deliver consistent service quality across clients.
• Scalable project delivery: Built-in task and resource management features enable MSPs to handle more projects without sacrificing visibility or control.
• Better client communication: The CRM and self-service portal improve transparency, reduce back-and-forth emails, and allow clients to track ticket progress independently.
• Data-driven decision-making: Custom reports and real-time dashboards provide leadership with actionable insights for performance tuning and strategic planning.

Pricing 

• Available upon request. 
• Offers a free trial.

4. Patch My PC – Simplified third-party patch management for MSPs

Patch My PC is a lightweight yet powerful patch management solution that simplifies third-party application updates across client endpoints. Built with MSPs in mind, it automates patch deployment for over 1,000 third-party apps and integrates seamlessly with Microsoft Configuration Manager (SCCM) and Intune. Its intuitive dashboard, publishing service, and hands-free automation capabilities make it a go-to tool for MSPs to strengthen security postures while saving valuable technician time.

Key features 

• Extensive third-party application catalog: Supports automated patching for 1,000+ popular third-party applications across Windows environments.
• Microsoft Intune and SCCM integration: Works natively with Microsoft’s endpoint management tools for consistent and centralized update control.
• Customizable deployment rules: Allows MSPs to define custom install behavior, scheduling, and exclusions based on client needs.
• Pre/post script execution: Supports automation scripts before and after application deployment for advanced configurations.
• Email reporting and update visibility: Generates detailed reports on update status and deployment health for proactive monitoring.
• Hands-free publishing service: Automatically publishes and deploys updates to target devices without manual intervention.

Benefits for MSPs

• Stronger endpoint security: Automates patching for high-risk third-party apps, closing security gaps across client devices.
• Reduced operational overhead: Eliminates manual patch checks and installations, freeing technicians to focus on high-value tasks.
• Faster compliance readiness: Helps clients meet patching-related compliance requirements like HIPAA, PCI-DSS, and SOC 2.
• Seamless integration: Combines easily with existing Microsoft ecosystems, reducing the need for complex infrastructure changes.
• Improved service delivery: Minimizes application-related support tickets by ensuring client environments are always up-to-date.
• Scalable for multiple clients: Supports multitenant deployments, enabling MSPs to manage updates across several clients from one console.

Pricing 

• Starts at $2/device per year. 
• Offers a product demo. 

5. Acronis Cyber Protect – Unified backup, cybersecurity, and disaster recovery

Acronis Cyber Protect is a fully integrated cybersecurity and data protection platform that combines backup, anti-malware, disaster recovery, and endpoint protection into a single solution. Designed specifically for service providers, it allows MSPs to manage multiple clients through a centralized dashboard, automate cyber protection tasks, and offer comprehensive, compliance-ready services. Its focus on operational efficiency and layered defense helps MSPs safeguard client infrastructure while maximizing service uptime.

Key features 

• Full system and file-level backup: Allows MSPs to back up entire systems or specific files for quick and flexible recovery.
• Continuous data protection: Monitors key files and backs them up in real-time to prevent data loss between backups.
• Integrated anti-malware and ransomware defense: Combines signature-based and behavioral threat detection for advanced endpoint security.
• Automated patch management: Detects vulnerabilities and applies updates to applications and operating systems automatically.
• Disaster recovery as a service (DRaaS): Supports cloud failover to keep client systems operational during outages or cyber incidents.
• Hybrid cloud storage support: Offers local, cloud, or mixed backup storage options for regulatory and business flexibility.
• Centralized multi-tenant management: Provides MSPs with a single console to manage backups, security, and client accounts at scale.

Benefits for MSPs

• Streamlined service delivery: Reduces tool sprawl by consolidating cybersecurity and backup into one integrated platform.
• Lower operational overhead: Automates repetitive tasks like patching, scanning, and alerting—freeing up technician time.
• Enhanced client protection: Delivers enterprise-grade security and backup features tailored to SMB environments.
• Scalable and multi-tenant: Easily supports growth, letting MSPs manage multiple client environments without complexity.
• SLA-friendly incident response: Enables fast recovery and proactive threat mitigation, helping MSPs meet SLAs consistently.
• Compliance-ready architecture: Offers built-in data protection policies and audit trails for clients in regulated industries.

Pricing 

• Available upon request. 

6. SentinelOne – Autonomous EDR for proactive endpoint security

SentinelOne is a next-gen Endpoint Detection and Response (EDR) solution built to autonomously detect, prevent, and respond to cyber threats across endpoints, cloud workloads, and IoT devices. Its AI-powered engine performs real-time behavioral analysis to identify sophisticated attacks—without relying on traditional signatures. Designed for speed and scale, SentinelOne empowers MSPs to deliver enterprise-grade endpoint protection with automated incident response, deep visibility, and threat hunting—all from a single multi-tenant console.

Key features

• AI-powered threat detection and response: Utilizes machine learning and behavior-based analytics to detect both known and unknown threats across endpoints.
• ActiveEDR for autonomous investigation: Tracks and correlates events in real-time, enabling the platform to autonomously investigate and remediate incidents without analyst input.
• Real-time rollback and remediation: Instantly reverses the impact of ransomware or malicious changes to endpoints, minimizing downtime and data loss.
• Deep visibility across endpoint and cloud workloads: Provides granular telemetry and context across all endpoint activity to support threat hunting and forensic analysis.
• Ransomware protection and fileless threat defense: Proactively blocks advanced threats—including zero-day exploits and memory-based attacks—before they can cause damage.
• Multi-tenant management console: Enables MSPs to manage multiple clients and security policies centrally, streamlining large-scale operations.

Benefits for MSPs

• Reduced security response time: Automated detection and rollback help MSPs neutralize threats instantly—minimizing escalation and response effort.
• Lowered reliance on security analysts: ActiveEDR handles investigations and root cause analysis autonomously, reducing the need for specialized staff.
• Improved SLA adherence: Faster incident resolution and reduced downtime support high SLA compliance and client trust.
• Simplified client onboarding and management: Multi-tenant architecture allows seamless management of diverse customer environments with minimal overhead.
• Competitive service differentiation: Equips MSPs with a high-performance EDR solution that adds immediate value to their security offerings.
• Flexible integration and scalability: Easily integrates with existing SIEM, SOAR, and PSA tools—supporting both small clients and enterprise deployments.

Pricing 

• Starts at $69.99 per endpoint. 

7. Splashtop – High-performance remote support and access for MSPs

Splashtop is a reliable, fast, and secure remote access platform built for MSPs, IT teams, and support providers who need to manage remote endpoints across multiple clients. With support for unattended access, session logging, and deep integrations with leading PSA/RMM platforms, Splashtop simplifies remote support while maintaining enterprise-grade security. MSPs can quickly access devices, perform diagnostics, resolve issues, and even transfer files—all without disrupting the end-user experience.

Key features 

• Unattended and attended access: Securely access client devices whether or not the user is present, allowing instant troubleshooting any time.
• Multi-monitor support: Remotely view and control multiple displays connected to a machine, enhancing visibility and productivity during support sessions.
• File transfer during session: Easily drag and drop files between local and remote systems without needing additional tools or interruptions.
• Session recording and audit logs: Record sessions and maintain detailed logs for compliance, internal audits, or quality assurance.
• Custom branding for MSPs: Apply your MSP’s logo and identity to client-facing interfaces, reinforcing brand presence and trust.
• PSA and RMM integrations: Integrates with popular platforms like Autotask, Freshservice, and NinjaOne for streamlined workflows and ticketing.

Benefits for MSPs

• Faster issue resolution: Technicians can resolve issues in real-time without needing to schedule visits, cutting resolution times drastically.
• Reduced operational costs: Eliminates travel and on-site support costs by enabling secure remote access to client endpoints.
• Scalable remote support delivery: Supports a growing number of clients and devices through a centralized console—ideal for expanding MSP operations.
• Improved customer satisfaction: Faster support with minimal downtime improves client experience and strengthens long-term retention.
• Enhanced compliance and documentation: Session logs and recordings help MSPs stay compliant with industry requirements and provide transparent support history.
• White-labeling for brand consistency: Custom branding ensures MSPs maintain a professional and consistent appearance across all support interactions.

Pricing 

• For teams starts at $8.25/ month per user, billed annually. 
• Includes ten computers per license. 

8. CloudHealth by VMware – Optimize cloud cost, governance, and compliance

CloudHealth by VMware is a leading cloud cost management and governance platform trusted by MSPs to manage multi-cloud environments across AWS, Azure, and Google Cloud. It consolidates cloud operations into a single pane of glass—giving managed service providers detailed visibility into usage, spending, performance, and security. CloudHealth empowers MSPs to optimize client cloud investments, enforce policy-based controls, and proactively detect anomalies to prevent cost overruns and compliance gaps.

Key features 

• Cloud spend optimization and rightsizing: Analyze usage data to identify idle or underutilized resources and recommend cost-saving actions.
• Policy-driven governance: Define and automate cloud policies to enforce compliance, control access, and streamline operations.
• Multi-cloud visibility and reporting: Consolidate data from AWS, Azure, and GCP into unified dashboards and customizable reports.
• Anomaly detection: Automatically flag irregular usage patterns or spikes in spending to prevent billing surprises.
• Role-based access control (RBAC): Assign permissions based on user roles to enforce least privilege access and enhance security posture.

Benefits for MSPs

• Maximize client cloud ROI: Enable clients to get the most value from their cloud spend through cost optimization and usage insights.
• Improve governance and compliance: Ensure regulatory alignment by automating policy enforcement across complex cloud infrastructures.
• Reduce operational overhead: Minimize manual effort through automation and centralized management of multi-cloud environments.
• Deliver value-added reporting: Provide detailed, client-specific reports on cloud spend, efficiency, and policy compliance.
• Scale cloud operations confidently: Support growing cloud footprints across clients while maintaining visibility and control from one platform.

Pricing 

• Available upon request. 

9. IT Glue – Centralized IT documentation platform for MSPs

IT Glue is a robust IT documentation platform designed specifically for Managed Service Providers. It centralizes critical information such as passwords, configurations, network diagrams, and client details into a secure, searchable, and easy-to-manage knowledge base. By enabling MSPs to document and access vital client information quickly, IT Glue enhances operational efficiency, reduces errors, and accelerates issue resolution, supporting seamless service delivery across multiple clients.

Key features

• Centralized documentation repository: Stores all client data, configurations, and passwords in one secure, organized location for quick access.
• Password management: Provides encrypted storage and sharing of passwords with role-based access controls to maintain security.
• Flexible templates and relationships: Allows MSPs to create customizable templates and link related documents, simplifying documentation management.
• Integration with PSA and RMM tools: Seamlessly connects with platforms like ConnectWise, Autotask, and Datto RMM for workflow automation.
• Audit trails and version control: Tracks changes and maintains version histories to ensure accountability and up-to-date documentation.
• Secure access and permissions: Enforces granular user permissions and two-factor authentication to protect sensitive client information.

Benefits for MSPs

• Increased operational efficiency: Quick access to accurate documentation speeds up troubleshooting and reduces time spent searching for information.
• Enhanced security posture: Encrypted password management and controlled access reduce risks related to credential leaks.
• Reduced knowledge loss: Comprehensive documentation minimizes risks from staff turnover and ensures continuity in client support.
• Streamlined onboarding and training: New technicians can ramp up faster with clear, organized documentation and process templates.
• Improved compliance readiness: Audit trails and documentation standards help MSPs meet industry regulations and client requirements.
• Better client satisfaction: Faster response times and fewer errors translate into smoother service delivery and higher client trust.

Pricing 

• Starts at $29/user, with a requirement of minimum 5 users. 

10. Jira Service Management – ITSM and service desk platform for agile MSP teams

Jira Service Management, developed by Atlassian, is a leading IT service management (ITSM) solution that empowers MSPs to deliver fast, collaborative, and transparent support to their clients. Built on the Jira platform, it enables managed service providers to streamline ticketing, incident resolution, change management, and SLA tracking—all within a customizable, automation-driven workspace. Its deep integration with DevOps tools and native support for ITIL practices makes it a reliable choice for MSPs managing complex service operations.

Key features 

• Centralized service desk: Consolidates client requests into a unified, trackable queue for faster and organized resolution.
• SLA management: Tracks and enforces Service Level Agreements to ensure timely response and accountability.
• Automation rules: Reduces manual work with drag-and-drop automation flows for repetitive service desk tasks.
• ITIL-aligned workflow: Supports incident, problem, change, and request management following ITIL best practices.
• DevOps integration: Connects with tools like Bitbucket and Opsgenie to align development and support efforts.
• Customizable knowledge base: Offers self-service options through Confluence integration, reducing ticket volume and improving user experience.

Benefits for MSPs

• Faster incident resolution: Centralized ticketing and intelligent routing allow teams to respond and resolve client issues more quickly.
• Improved SLA compliance: Real-time SLA tracking ensures MSPs meet performance commitments and avoid contractual breaches.
• Increased client satisfaction: Transparency, automation, and fast turnaround times build trust and enhance customer experience.
• Scalable service operations: Adaptable to MSPs of all sizes—scales easily as client base and support teams grow.
• Strong DevOps alignment: Bridges service and development teams, helping MSPs offer continuous improvement and faster bug resolution.
• Enhanced knowledge sharing: Empowers clients with self-service access to FAQs and guides, reducing repetitive support requests.

Pricing 

• Starts at $7.53/user per month.
• Offers a free plan for up to 10 users. 
• Provides a 14-day free trial. 

Why managed service providers rely on specialized MSP software in 2025

Modern businesses prefer to outsource their entire IT tech stack. Result? MSPs are under growing pressure to deliver reliable, secure, and cost-efficient services, often with lean teams. MSP software is what makes this scalable. It brings the following to the table: 

• Operational scalability: Ability to manage hundreds of endpoints and users across multiple clients without increasing overhead.
• Service differentiation: MSP software solutions help managed service providers in delivering  proactive support, detailed reporting, and value-added services (e.g., patch insights, compliance readiness) to stand out from low-cost competitors.
• Security posture enhancement: Centralized monitoring and policy enforcement reduce the risk of breaches across client networks.
• Reduced manual workload: Automation engines help eliminate repetitive tasks like patch approvals, health checks, or ticket assignment.
• Client transparency and reporting: Provide clients with service-level dashboards and detailed logs to demonstrate accountability and ROI. 

Conclusion

MSPs don’t succeed by accident, they succeed with precision, control, and the right tech stack. The MSP software solutions covered in this blog are designed to simplify operations, scale securely, and deliver measurable value. By adopting them, you move from reactive firefighting to proactive, streamlined service delivery, gaining precision in execution, speed in support, and confidence in compliance.

It’s not just about managing IT. It’s about mastering it, with an airtight stack built to dominate.

The result? Stronger client trust, smoother operations, and a competitive edge that’s hard to match.

References: 

1. ResearchNester