If your business uses a lot of phones, tablets, and laptops, keeping everything under control can feel like too much. Setting up devices, installing apps, handling support requests, and keeping everything secure takes a lot of time and effort from your IT team.
Things get even more challenging when employees work from different locations. By 2025, more than 32.6 million Americans will be working remotely, which means more devices to manage in more places.[1]
This is where managed mobility services can help. Instead of doing everything on your own, you can use a managed mobility solution to handle the entire process. These services help with choosing the right devices, setting them up, managing them every day, and fixing problems quickly when they come up.
In this blog, we will explain what managed mobility services are, how they work, and why using a mobility management service can make things easier for your team and better for your business.
What are Managed Mobility Services (MMS)?
Managed Mobility Services (MMS) refers to the complete process of helping businesses manage their mobile devices and technology. This includes choosing the right devices, setting them up with the necessary apps and tools, and keeping them secure and updated.
With managed mobility solutions, companies can easily provide devices like smartphones and tablets to their teams, including those working remotely. These services also cover everything from app management and data security to keeping devices connected and ready for work.
Managing different types of devices can be complex, especially with new Android devices launching every year in various models, prices, and configurations. Mobility managed services help IT teams pick the right devices for each team or task and manage them without needing to handle everything manually.
Managed mobility service providers offer support by handling device setup, updates, and security. They also help remote and frontline workers stay connected to the business by giving them access to apps, files, and communication tools that were once only available on office computers.
By using a managed mobility solution, businesses can protect their data, improve employee productivity, and reduce the IT workload. These services make it easier to deliver apps, manage users, and secure devices, all in one place.
What are the Benefits of Managed Mobility Services?
A managed mobility service is more than just device setup. It covers everything needed to keep mobile operations smooth, secure, and cost-effective. Here are the core areas that managed mobility services handle:
Device Procurement and Management
Managed mobility solutions help businesses choose the right mobile devices based on budget, usage, and team needs. Service providers handle everything from ordering and shipping to setting up and enrolling devices into the system. Once deployed, mobility management services ensure these devices are always monitored, updated, and ready for work.
Mobile Application Management
With managed mobility services, businesses can install, update, and remove mobile apps remotely. This makes sure every employee has the right tools for the job, while unused or risky apps are kept off company devices. App permissions and data access are also controlled for better security and productivity.
Expense Management
Mobility managed services also help track and optimize mobile costs. This includes data usage, roaming charges, and subscription plans. Businesses can monitor usage patterns and cut down on unnecessary expenses, keeping mobile operations efficient and within budget.
Security and Compliance
Security is a major part of any managed mobility solution. Service providers protect company data with encryption, remote wipe, and access control. These tools also help businesses stay compliant with industry rules and privacy laws by keeping sensitive data safe on all devices.
Technical Support
Most managed mobility service providers offer round-the-clock support. If a device breaks, goes missing, or has software issues, the support team can resolve problems quickly. This reduces downtime and helps employees get back to work faster.
End-User Management
Managing users is easier with mobility management services. IT teams can control who has access to what, based on roles or departments. When someone joins or leaves the company, access and permissions can be updated or revoked instantly across all devices.
What is the Difference Between Managed Mobility Services and Mobile Device Management?
Managed mobility services and mobile device management are closely related but not the same. MDM is a tool, while MMS is a complete device lifecycle management service.
Mobile device management (MDM) focuses on securing and controlling devices. It lets IT teams install apps, push updates, enforce security rules, and track devices remotely. MDM is ideal for basic control over mobile devices.
Managed mobility services, on the other hand, include MDM but go further. A managed mobility solution covers the full mobile lifecycle, starting from choosing and buying devices to configuring, securing, supporting, and even financial management. It also includes technical support, app management, and compliance help, all handled by managed mobility service providers.
Here’s a quick comparison:
| Feature | Mobile Device Management (MDM) | Managed Mobility Services (MMS) |
| Scope | Device control and security | Full mobile lifecycle management |
| Device Procurement | Not included | Included |
| App Management | Basic app control | Full app deployment and updates |
| Expense Management | Not available | Included (cost tracking and optimization) |
| Technical Support | Handled by internal IT | Provided by managed mobility service providers |
| Compliance and Security | Device-level enforcement | Policy-driven compliance and enterprise security |
| Centralized Management | Partial | Complete (devices, apps, users, costs, support, training, etc) |
While MDM is a key part of device security, mobility managed services provide a wider solution that simplifies everything about managing mobile technology in a growing business.
Who Needs Managed Mobility Services?
Managed mobility services are useful for any business that relies on mobile devices to get work done. Whether it is a large company managing thousands of phones and tablets or a small business trying to reduce IT stress, a managed mobility solution makes mobile operations easier, faster, and more secure.
Here’s a closer look at the types of businesses that benefit most from using mobility managed services:
Large Enterprises
Big companies often have employees spread across multiple offices, branches, or even countries. Each team may use different types of devices, apps, and networks. Managing all of this manually can slow down IT teams and lead to mistakes.
With a managed mobility service, enterprises get a central platform to manage everything from buying devices to setting them up, installing apps, applying security policies, and tracking usage.
Industries like banking and finance (BFSI), healthcare, and education use managed mobility service providers to simplify operations, maintain compliance, and support mobile users at scale. These companies also need advanced features like data protection, remote support, and expense tracking, which are all included in most managed mobility solutions.
Small to Medium-Sized Businesses (SMBs)
For smaller businesses, managing mobile devices without a large IT team can be a challenge. Setting up devices, handling updates, fixing issues, and keeping data secure all take time.
Managed mobility services help by outsourcing these tasks to experts. SMBs can quickly onboard new employees with ready-to-use devices, control app access, and ensure that devices stay secure without needing to manage every detail themselves.
Retail stores, field sales teams, logistics companies, and service-based SMBs benefit most from managed mobile services, especially when they want to grow without increasing IT overhead.
Industries That Rely Heavily on Mobile Devices
Some industries depend on mobile devices every hour of the day. These businesses often have teams in the field, on the road, or working with customers face-to-face.
For example:
- Retail businesses use tablets for checkout, inventory, and customer service.
- Logistics and delivery companies track vehicles, routes, and packages in real-time.
- Healthcare providers need mobile access to patient data, telehealth apps, and scheduling tools.
- Educational institutions manage tablets and laptops for students, teachers, and staff.
- Construction and manufacturing teams use rugged devices for on-site tasks and communication.
In all these industries, mobility management services make it easier to keep devices running, secure, and connected no matter where the work happens. A managed mobility solution ensures that employees stay productive while IT teams stay in control.
Scalefusion MDM: Effortless Mobility for Modern Workplaces
Scalefusion MDM works closely with trusted managed mobility service providers to deliver complete, end-to-end mobility solutions for businesses of all sizes. By combining the power of Scalefusion’s mobile device management (MDM) platform with expert managed mobility services, businesses get everything they need to manage devices, apps, and data in one place.
Whether you are managing Android, iOS, Windows, or macOS devices, Scalefusion makes it easy to deploy, secure, and monitor your entire device fleet. From enforcing policies to pushing updates, you get full control without the usual complexity.
If you are looking for a reliable MDM solution, Scalefusion is built to help you simplify mobile management, strengthen device security, and stay compliant with industry standards.
Book a demo with our team or start your free 14-day trial today and see how easy it is to take control of your mobile operations.
FAQs
1. What are the benefits of adopting a Managed Mobility Service?
Adopting Managed Mobility Services streamlines device management, enhances security, boosts productivity, and ensures compliance, offering a comprehensive solution for mobile workforce management. These mobility management services enable businesses to efficiently manage their mobile devices, applications, and security protocols, resulting in optimized operations and improved overall performance.
2. How do Managed Mobility Services help to manage mobile devices and their lifecycle?
Managed Mobility Services handle device provisioning, monitoring, updates, and troubleshooting, optimizing device performance and lifecycle management while minimizing the operational burden for businesses. By integrating advanced management tools, these services ensure that devices remain secure, up-to-date, and fully functional throughout their lifespan, thus delivering efficient and effective managed mobility solutions.
3. What are the alternatives to Managed Mobility Services (MMS)?
Apart from Managed Mobility Services (MMS), businesses can also consider Mobile Device Management (MDM) solutions to manage their mobile devices. MDM focuses specifically on the technical management and security of mobile devices within the enterprise. While MMS offers a comprehensive solution that includes device management, security, application management, and support, MDM is suitable for businesses looking for a more targeted approach to managing their device inventory. By evaluating both MMS and MDM options, businesses can choose the solution that best fits their mobility management needs and objectives.
4. What are the benefits of adopting a Managed Mobility Service?
Adopting Managed Mobility Services improves efficiency, enhances security, streamlines device management ensures compliance, and optimizes workforce productivity, delivering a comprehensive solution for businesses’ mobile needs. These managed mobility solutions allow companies to focus on their core operations while ensuring their mobile infrastructure is well-maintained and secure.
5. How can I reduce costs and save time with Managed Mobility Service?
Managed Mobility Services reduce costs by optimizing device usage, minimizing downtime, automating management tasks, and centralizing control. This efficiency saves time, streamlines operations, and maximizes ROI for mobile device businesses. By leveraging managed mobility services, companies can ensure that their mobile resources are used effectively, reducing unnecessary expenses and enhancing overall productivity.
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