Present workspaces are on the brink of organizational upheaval in terms of technology and generation-shift in decision makers. With the baby boomers set to retire, millennials taking on powerful management positions, and Gen-Z set to join the workforce, a modern workspace will see a dramatic change in how revenue drive is highly influenced by technology and consumer experience. The key focus areas for CTOs, who are striving to future-proof the businesses, are user and customer experience, data and analytics, IT and data security from frauds and cyber attacks, corporate regulations and the rising competition.
Naturally the decision makers like CTOs and CIOs have to prepare, address, manage and well equip all corners of the organization with this imminent change.
So, what are the top technology areas that the CTOs should invest in 2019 and beyond?
Before investing in any technology (and related solutions) CTOs, CIOs, and IT leaders have to identify the needs of the end users (employees and customers) while considering the IT team’s pain points. For instance, a modern end user wants to be ‘always’ connected and get the work done at the tap of a button. They prefer using the latest and personal devices for both business and pleasure, as it is more convenient, up-to-date and equipped with all that they need.
Keeping this in mind, CTOs are now focusing on technology related to the following five domains.
A majority of enterprises (small or large scale) are undergoing a digital transformation. There is an increased focus on improving employee productivity, business process efficiency, data accuracy, and automation of most of the business processes to reduce costs and redundant efforts. The trend is to invest in tools that are relevant to enabling the business IT to perform better and faster.
- Automate business processes to ensure business continuity.
- Cloud-based services that support remote work and reduce infrastructure costs.
- Integrated solutions to minimize management, maintenance, and learning costs.
- Module-based solutions for customization and adaptability according to enterprise needs.
IT Enablement investments when prioritized and planned appropriately, can have a concrete and positive impact on productivity and effectiveness of employees, as well as on the existing IT tools in an organization.
2. Cyber Secure Work Environment
Probably, the most challenging and significant investment priority of any business is securing the work environment from cyber-attacks. With technology advancements, cyber-attacks are becoming sophisticated.
Hence, mechanisms and technologies that support security controls – corrective and preventive; are imperative for cyber defense of an organization. An organization needs a healthy balance of sophisticated security techniques to persistently monitor, track, measure, and detect all activities in the enterprise periphery (including corporate network), block attacks, and take appropriate measures when the threats become a reality.
Moreover, security success is largely dependent on how employees can use simple security tools to manage their own security settings, and report if a malicious activity is noted.
3. End-User Experience
Apart from your customers who use your products, your employees too need to have an enhanced user experience, which makes them more agile, productive, comfortable and engaged while working.
What contributes to the user experience? A product (or a software tool for employees) that has an intuitive interface, is efficient, works seamlessly irrespective of the platform, enhances the experience of the user. Though most companies focus on customer deliverables, CTOs are realizing that a happy employee will ultimately lead to a successful business.
Embracing technology that simplifies user management (creation of profiles, user self-management, etc.), offers platform independence and ensures data security (both corporate and personal) without compromising on user privacy will not only empower the employees while working but will also be a motivational factor to work for the organization from any time, any place.
4. Advanced Analytics
Data is the nucleus of every organization. Whether it is maintaining customer data for better customer experience, manage internal inventory, or gather insights on productivity, profits, revenue, and ROI – an organization needs to have an effective data strategy in place. For this, the businesses need to invest in technologies that enables real-time data processing to glean actionable insights and help plan better for product development, customer interactions, inventory management, office layouts, supply chain management, fraud or anomaly detection, and much more.
Collective use of analytics tools like data pre-processing, databases, distributed storage, knowledge discovery tools, stream analytics, predictive analytics, mobile device visualization, data virtualization, etc. helps businesses fuel data-driven, strategic decisions.
5. Mobile Device Management
A strong and capable MDM solution ensures that every enterprise managed device has been deployed with required security policies that would protect corporate and employee data from external threats, insecure networks and attacks. MDM features like remote control, remote wipe and access, user authentication, geofencing and location tracking and so on, make sure that the device and the information is always in safe hands. MDM solution enables device restrictions that automatically increases user productivity and optimal device and data usage solely for work purposes, which drives workflow efficiency and smoother internal operations.
Assigning tasks to teams or individuals, tracking progress and performance becomes easier with an MDM in play. Company IT teams benefit immensely from a powerful MDM software that enables them to make use of features like bulk device enrollment, easy device profile and user management, deploying security policies and applying device restrictions and many more. The best part is that they can do all these and a lot more from a single platform. A perfect MDM solution always aims to empower the IT team perform daily tasks like device management, monitoring, securing and supervising, like a breeze.
Of course, there are various tools and technologies in different domains that can help you digitally transform your organization ecosystem, secure your organization from cyber-attacks, improve user-experience and use advanced analytics to better plan for your next steps. But, how about selecting a unique, powerful and scalable Mobile Device Management solution that includes almost all the areas mentioned above?
Scalefusion MDM helps your organization effectively manage enterprise devices (personal or corporate owned) in a simple, consistent, secure, seamless, and centralized manner. You no longer have to worry about how many devices have entered or exited your system, because it eases device enrollment, management, monitoring, and tracking.
It has everything that a traditional MDM solution provides along with the additional power of InterOps – that helps IT administrators remotely fix mobile device issues and support modern workforce by integrating with ITSM solutions and also drives effective enterprise communication across device users, and the IT admin. Additionally, Scalefusion DeepDive is a unique feature that offers granular device visualization and data analytics to the IT team for better scrutiny and faster remediation.
While CTO’s embrace the latest technology trends, their focus remains on business transformation, growth, employee agility, productivity, and satisfaction and enhanced user experience. We at Scalefusion help you do just that by enabling flexibility and performance, without compromising on security, reliability or functionality.