With digital devices finding a place in every organization irrespective of the industry type, one of the most vulnerable elements is a critical security risk is the corporate data that lies on these devices. Be it a laptop or a mobile phone, a rugged device or a tablet, each device holds business-specific content which if fallen in the wrong hands can cause serious repercussions.
While a mobile device management tool ensures the company IT has total control over the mobile devices and facilitates the application of robust security policies to prevent the business data from being accessed and misused.
But what happens when the device itself is compromised? The precious business data on stolen or lost devices is open for unauthorized access and misuse. To meet the security demands that arise when a device is lost or stolen, Scalefusion MDM offers a set of capabilities.
If you are managing devices with Scalefusion, rest assured that in scenarios where your employees accidentally lose a device or the device is deliberately stolen, quick actions can be taken to secure the data from misuse.
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In this article, we will have a look at the step-by-step process to secure corporate data on lost/stolen company-owned Android & iOS devices using Scalefusion:
Step 1: Detecting device loss or theft
The first and foremost concern for IT teams in scenarios where the device is stolen or lost is to detect the same. For a remotely working workforce, the employee might not be able to report the device theft or loss instantaneously. But Scalefusion’s inventory management feature- DeepDive helps the IT detect any such activity rather quickly.
On Scalefusion DeepDive, IT admins can detect a geofence breach, security incidents such as wrong passcode attempts and SIM swaps, which are one of the most obvious activities that could follow a device theft.
To keep a check on the security of unattended devices, IT admins can schedule periodic compliance checks with Workflows. Read more about Scalefusion Workflows
Step 2: Track the device location
If the device in jeopardy is set to force GPS on mode, the device location cannot be turned off and the IT admin can detect & track the device location at all times. Navigate to the Devices section of the dashboard, and click on the compromised device, the device location, and last activity status is available. At this point, the device can also be nudged/buzzed by clicking on the bell icon under the settings icon of the device information card.
Alternatively, you can also check the device location in the Locations & Geofencing section of the dashboard. Click on the locations section and IT admins can check the location of all the devices in the inventory. IT can also check the device location by searching for a specific device or filtering by device groups.
For iOS devices, you can mark the device as lost from the device inventory and activate find my iPhone to detect the iOS device location.
Step 3: Factory Reset the device
If the device cannot be recovered after finding the location, it is important to quickly wipe off the business data on the device. To do so, you can navigate to the devices section on the dashboard, select the lost/stolen device and factory reset it. Once the device is factory reset, the corporate data and profile on the device will be wiped off, protecting the data from misuse. The dashboard will request the password for the admin account to factory reset a device.
Note that resetting the device will protect the data but compromise the device. For Android EMM devices, the device can be activated only by using certain Google accounts, essentially making the device non-operational. Samsung devices enrolled through Samsung KME will also make it impossible for the device thief to use the device. For Apple devices enrolled using DEP, the device will not be activated with any other Apple ID.
With Scalefusion, preventing misuse of critical corporate data is made easy. IT admins can take quick actions to recover the device by tracking device location or can wipe-off the data by factory resetting the device. Furthermore, Android EMM, Samsung KME, and Apple DEP devices can be made practically non-operational after reset.
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