Healthcare has undergone multiple changes since few years and technological advancements have played a vital role. Of all innovations, enterprise mobility’s influence remains one of the greatest in all times as connected mobile devices are transforming the way healthcare professionals are carrying out their day-to-day tasks. From doctors to nurses and medical staffs like lab technicians and caregivers, mobile devices are totally enhancing the overall quality and speed of medical services as well as patient experience.
Why Healthcare Industry Needs a Robust Mobile Device Management Solution?
Mobile devices including both hospital-owned and employee-owned have paved a newer way for healthcare professionals to interact with patients, deliver improved medical advice and take timely and informed decisions. This overall has not only fastened the entire process of providing healthcare services to patients but has also enhanced their experience tenfold with a precise diagnosis, faster treatments, and improved communications. But while using these mobile devices, caregivers often overlook the importance of protecting the data stored within these devices. It becomes the hospital IT team’s duty to ensure that these mobile devices used within the hospital premises are efficiently managed, monitored and secured in accordance with the federal regulations set by HIPAA and HITECH.
An intuitive and comprehensive Mobile Device Management for Healthcare can be a one-stop solution for all these healthcare industry concerns.
5 ways the Healthcare Industry Can Benefit from an MDM Solution
As per the HIMSS records, mobile devices are being used by 70% of clinicians to analyze patient information but most of them are not concerned about how these devices are being managed or are being kept secure from external security threats. The problem of data breach is real and in maximum cases, these unprotected and managed mobile devices carrying sensitive patient information can lead to innumerable data violations. There’s no way the healthcare industry can ignore the significance of mobile device management that not only keeps data breach at bay but also drive user productivity and cost reduction.
1.Security against data breach: Mobile devices carrying sensitive health data are always vulnerable to multiple threats of data breach until and unless a mobile device management software is at play. An MDM comes with a bundle of security settings and user policies that work in several ways to protect the stored data or in-transit data. It will not only pose a challenge for the hackers to gain access to the health data but also protects information through processes like encryption. MDM based features like strong passcode and PIN policies, two-factor authentication and limited user access to apps and content prohibits unauthorised hands from gaining information. It can also keep the user from accessing unsecured network, websites and apps to prevent cyberattacks. MDM software enables the IT admin to remotely wipe data or lock devices in case of device theft or misplacement. At the same time, it also separates enterprise from personal data with the help of work profile to maintain user privacy and corporate data security.
2. Effective and on-time decision making: An MDM solution for Healthcare enables the hospital IT admin to remotely select, install, update and publish enterprise apps and content on the managed devices used by the caregivers. This tremendously effectuates the caregivers’ capabilities to dispatch on-time and on-demand patient services as they can readily access these apps and content to make informed decisions based on first-hand knowledge and guidance. The enterprise apps and content used by healthcare professionals allow them to view patient records, treatment history and medical reports, collect data and check performance indicators in real-time. This quick access to the right set of information at the right time makes it possible for them to identify specific issues and make effective decisions, which in turn help them to find the most efficient solutions driving a smoother healthcare delivery process. MDM promotes real-time communications and context-aware resolution that activates improved workflow and operational excellence.
3. Enhanced patient experience: Managed devices used by the caregivers imply that they are using these 24/7 productivity tools that keep them abreast about all sorts of relevant knowledge and updates, which help them to direct, guide and advice patients in a regular and timely manner. Access to the right data at the right time drives a better approach to solve patients’ problems, issues and answering to their queries becomes much easier. An MDM for healthcare often comes powered with several features and capabilities that enable the IT admins to support real-time and context-aware interaction between doctors, staffs and physicians. This hugely drives synergy between patients and caregivers using those mobile devices who are able to provide effective, precise and faster resolution to their health-related queries and concerns. Organized digital treatment records with quick doctor responses significantly improve treatment quality.
4. Reduced device misuse and data cost: Usage of managed mobile devices by healthcare professionals means that the hospital’s IT admin can remotely administer, track and secure these devices and the enterprise data and patient information stored within them. When hospitals provide devices to its staff to drive enterprise mobility, it does so to fulfill certain business purposes and tasks with proficiency and precision. Using MDM software hospitals can turn their mobile devices into kiosks that will disable the employee from misusing the device in any form whatsoever and by allowing the user to complete only work-related tasks within proper IT control. MDM also enables the IT admin to whitelist particular apps and websites, restricting access to any other external websites or downloading of apps without IT approval. This significantly helps healthcare organizations to reduce data cost due to unnecessary data usage and also prevents device misuse.
5. Improved productivity of caregivers: A strong and powerful Mobile Device Management solution for healthcare empowers the device users to leverage the availability of crucial information and direction that will help them stay productive from anywhere and anytime within a secured environment. A modern MDM product will also offer an effective BYOD management solution that will help IT to create work profiles on employee devices, creating separate containers for work apps and content, and personal apps and information. The IT admin will have total control on the work profile but will not be able to intrude into the personal profile. This strong BYOD management policy will automatically promote flexibility, which in turn will motivate the hospital employees to stay productive all day long. Apart from that, varied other features facilitating remote management, real-time communication and on-time issue resolution will enable the device users to stay productive with minimum intervention or device downtime.
The shifting healthcare regulations and dynamic payment options accompanied by the extent of app usage in healthcare together and digital connectivity between patients and caregivers indicate the strong impact of enterprise mobility on the healthcare industry. A reliable and robust Mobile Device Management software not only ensures that the mobile devices are judiciously used within the prescribed IT rules and safety measures but also assures that data and devices are used according to IT best practices. Scalefusion MDM ensures that mobile devices used within hospitals and healthcare organizations are best used to drive maximum business benefits along with enhanced patient experience within a controlled and secure environment.