More

    Identity and Access Management (IAM) for Frontline Workforce

    They are called frontline. But more often than not, they are behind the scenes and underrated. You won’t always find them at chic product expos or TED talks. Yet, for any business, irrespective of the size or industry, the frontline workforce stands as the backbone of operations. Thus, they need to be facilitated at all times and at all levels. One such element is the Identity and Access Management (IAM) of frontline workforces.

    In this blog, we will delve into the need for identity and access management of the frontline workforce and how an exclusive offering by Scalefusion UEM can fulfill this need. 

    Who Are the Frontline Workforce?

    Frontline workforce, frontline workers, or non-desk workers. Many ways to address them. But how do you define them?

    IAM for Frontline Workers

    A frontline worker encompasses anyone, irrespective of their educational background or industry, who directly engages with customers, clients, or beneficiaries of services. Whether assisting shoppers in locating groceries, tutoring children in mathematics, conducting life-saving surgeries, fixing HVAC units, or delivering packages, frontline workers typically serve as the initial human point of contact that the people have with an organization.

    Let’s get some numbers crunching.

    80%1 of the global workforce is deskless, i.e., frontline
    %2 of businesses (industry-wise) intending to increase tech spending on frontline workforce:
    Transportation100%
    Manufacturing91%
    Retail83%
    Hospitality82% 
    Construction78%
    Healthcare77%
    Education75%
    Agriculture55%

    The above numbers make one clear picture—tech empowerment is key to the frontline workforce. One of the most important technologies for the frontline workforce is identity and access management (IAM). 

    Why IAM for Frontline Workforce?

    One might think that among all the technologies available today, what makes a strong case for IAM in the deskless workforce scenario? The reasons are plenty. To justify those reasons, we must look at some of the persistent challenges that frontline workers face.

    Throughout the pandemic, frontline workers worldwide dedicated themselves to sustaining our economy by reporting to work daily. The increased demand during this period also hastened digital transformation initiatives across various sectors. Take the manufacturing industry, for instance, where significant modernization occurred through the establishment of smart factories, the integration of Operational Technology (OT) and the Internet of Things (IoT), and heightened levels of automation.

    With the progression of new technologies and processes, frontline workers frequently experience a sense of being neglected. The implementation of emerging technologies is hindered by management difficulties, frequent turnover among workers, and a wish to reduce business interruptions. Consequently, a significant portion of frontline workers, about one-third3, believe they lack the appropriate technological tools necessary for effective job performance. This discrepancy poses a potential hazard by creating a disconnection between frontline workers and the overarching organization.

    The frontline workforce requires seamless access to the appropriate line of business applications and essential company resources for their tasks. Moreover, this access should be reinforced by integrated security measures capable of protecting not just the frontline worker but also safeguarding sensitive business and customer data. 

    Therefore, identity and access management or IAM, stands as a vital security protection that companies can utilize.

    Scalefusion OneIdP: UEM-Integrated IAM Solution for Frontline Workforce

    Organizations require a security access framework that guarantees the defense of devices and data, regardless of the location of the frontline workforce. Scalefusion OneIdP is a groundbreaking UEM-integrated identity & access management solution. It’s available within the Scalefusion dashboard and addresses the frontline workforce management needs of organizations. 

    OneIdP enhances security by offering a directory service, enabling organizations to establish a user directory and implement conditional login for frontline workers. OneIdP revolves around three key features: directory services, access management, and single sign-on (SSO). 

    Scalefusion OneIdP’s built-in directory service empowers IT administrators to establish a OneIdP domain or a personalized domain through the Scalefusion dashboard, facilitating the addition of frontline worker IDs. OneIdP stores, authenticates, and oversees worker identities securely. It’s a critical facet because, in most scenarios, the frontline workforce is devoid of an official ID (via a domain like Google Workspace). With directory services, organizations can create their own directory containing the frontline worker IDs.

    OneIdP also offers an access management feature within the Scalefusion dashboard, offering enhanced verification for the directory credentials of deskless workers. IT administrators have the flexibility to personalize the login screen and establish conditional access parameters such as location, IP range, Wi-Fi SSIDs, and specific days and times. OneIdP ensures completely secure access to devices and data every time a frontline worker logs in. In addition, the SSO feature streamlines access to the required and approved set of applications through a single login.

    The OneIdP IAM suite is an ideal option for organizations that want to secure frontline workforce access while empowering them with technology. All of this—right from the Scalefusion dashboard without investing in a standalone IAM solution. OneIdP is the future where UEM and IAM meet

    Embrace the Frontline Workforce IAM Revolution with OneIdP

    It’s time that deskless employees become part of the digital transformation with access to the right technologies to execute their tasks. IAM for the frontline workforce allows organizations the flexibility to empower the unsung heroes without any compromises on security. In accordance with that, the OneIdP suite revolutionizes the identity and access management game for IT teams within the endpoint management framework. 

    Book a demo now! or Contact our experts to explore the capabilities of the Scalefusion IAM solution.

    References:

    1. Microsoft Worklab
    2. DesklessWorkforce
    3. Microsoft Tech Community

    Abhinandan Ghosh
    Abhinandan Ghosh
    Abhinandan is a Senior Content Editor at Scalefusion who is an enthusiast of all things tech and loves culinary and musical expeditions. With more than a decade of experience, he believes in delivering consummate, insightful content to readers.

    Product Updates

    Embracing The Next Era with Veltar Endpoint Security Suite

    In 2014, Scalefusion aimed to transform device and user management by delivering comprehensive solutions that enhance enterprise security and operational efficiency. With a clear...

    Scalefusion Declares Day Zero Support for Android 15: Fresh Enrollment Ready!

    At Scalefusion, our decade-long expertise in Android MDM empowers us to confidently deliver Day Zero support for Android 15 fresh enrollments. For over 10...

    Expanding Horizons: Scalefusion Now Supports ChromeOS Device Management

    Scalefusion was built with the vision of being an all-encompassing device management platform that doesn’t restrict enterprises from choosing which devices and OSs to...

    Staying Ahead of the Curve: Scalefusion’s Solutions for a Smooth Transition to Apple’s New OS

    Apple's recent announcements have opened up new possibilities for users in both enterprise and personal spaces, thanks to groundbreaking advancements in iOS 18 and...

    Feature Round-up: July and August 2024

    Exciting updates have arrived from July and August 2024!  We’ve introduced a range of new features and enhancements designed to take your Scalefusion experience to...

    What is Server Patching? Types, Importance, and Best Practices 

    Modern businesses, regardless of size, rely on their server operating systems for daily operations. For instance, think of your...

    Just-in-Time Admin Access for macOS: Grant Time-Based Admin Privileges

    Organizations face unprecedented security risks—over half of cloud-based applications in use are unsanctioned, leaving sensitive data vulnerable. As users...

    Must read

    Expanding Horizons: Scalefusion Now Supports ChromeOS Device Management

    Scalefusion was built with the vision of being an...

    Securing BYOD Environments with Comprehensive IAM Solutions

    The rise of the Bring Your Own Device (BYOD)...
    spot_img

    More from the blog

    Effective Best Practices for IT Teams Managing Macs in Hybrid Work

    Juggling while riding a bike is tough but not impossible. Just like that, managing Mac devices in a hybrid work environment is a hassle...

    9 Ways a Cloud-Based Secure Web Gateway Protects Endpoints

    Endpoint security is a critical aspect of an organization's overall cybersecurity strategy. It focuses on protecting devices such as laptops, smartphones, tablets, and other...

    A Wake-Up Call on Identity Data Breach Security

    In a world where every click and connection is quietly observed, how much of your true identity can still be yours? Once accessible, it wasn’t...

    Elevate Your Experience: Know How to Install Android Apps on a Chromebook

    Consider you’ve just unboxed your new Chromebook, eager to see how this sleek device can simplify your daily tasks. It's lightweight, boots up in...