Author: <span class="vcard">Srushti Shah</span>

By now, it’s clear that the pandemic has forced businesses to pivot their offline strategies to a thriving online model. From conducting virtual demos to selling products via digital platforms, the business world has adapted to the remote work culture overnight.  That said, this shift in the work dynamics has left the customer service teams […]

“Don’t make a sale, make a customer.”  This is one popular business quote that every successful entrepreneur will agree with.  In this internet era, customers are spoilt with countless options. A simple online search will help them find an alternate product or service. In other words, if you are running a business, losing your customer […]