It wouldn’t be an exaggeration to say that interactive kiosks are the most commonly used digital devices after smartphones. Omnipotent and operating in diverse use-cases, interactive kiosks are the easiest way to provide critical information and to make crucial decisions in our day-to-day lives. From transport hubs to self-service restaurants, ATMs to ticketing counters, interactive kiosks have evolved to eliminate the need for user-intervention in providing services and addressing queries.
These interactive kiosks are mounted in different styles and are packed with diverse functionalities to cater to business needs. The prime driving fuel for these interactive kiosks is an interactive kiosk software. To optimize the performance of interactive kiosks, it is essential to opt for an interactive kiosk software. This software can customize the UI and functionalities of the kiosk adept to the business. This software manages kiosk remotely while securing the device from any external and internal threats like misuse or unauthorized access as well as potential attacks from hackers. The kiosk software needs to be robust to handle such security threats without hampering the user experience, which is the primary purpose of any kiosk deployment.
Enrolling the interactive kiosks in an agile kiosk management software that can waive off any potential security threats to the device as well as ease out the task of remote management and troubleshooting.
Here’s how you can optimize the performance of interactive kiosks with the help of a kiosk management software:
1.Lock the device to business use
Start by defining the business use-case of your interactive kiosk. Once you know the exact functionalities your kiosk needs to be performing, configure your kiosk software. Lock down your kiosk into a single application. This can be a web browser or an application that will be up and running for users. Locking an information kiosk to a business-specific application will eliminate the misuse of the kiosk for any other purpose.
If you are locking the interactive kiosk into a web browser, choose the websites that are to be allowed on the kiosk. Further, configure whether the end-users can type in the browser address bar to access any other website.
2. Keep the apps up to date
Interactive kiosks running at optimum efficiency without having to manually physically monitor them is desirable as well as cost-efficient. One of the prime challenges for IT administrators face while managing these devices is to have up-to-date applications on these devices, facilitating its use-case. Admins should choose an interactive kiosk software that enables the IT admins to remotely install, update as well as delete applications from the kiosks.
3. Track the battery usage and other context-aware information
After the deployment of several kiosks at distant geographical locations, IT admins have to monitor the device health. The kiosk software should ideally provide insightful analytics on device health and performance. These analytics should provide a report based on parameters like battery usage, available storage and data usage of the entire device inventory. Having this information handy helps for better maintenance of interactive kiosks optimizing its performance.
4. Schedule periodic compliance checks & downtime
The Touch Screen Kiosk Software that’s been used on your deployed interactive kiosks can run into errors and issues impacting the overall performance of the interactive kiosk. There needs to be a periodic check on the performance and compliance of the device. Having an interactive kiosk maintenance software that can schedule periodic checks for compliance violations as well as a reboot can prove to be an efficient way to optimize these devices.
5. Remotely cast devices for troubleshooting issues
Managing unattended interactive kiosks is tedious, primarily because there’s no reporting of error or issues until the device is out of order. The admins need to be on top of these devices, continuously monitoring these devices for optimum performance. In case if there are discrepancies in performance or operation, the IT admin should be equipped to remotely cast the screen to troubleshoot the device issues. The interactive kiosk software in use should have the capability to cast the screen, take recording or screenshots of the device issue as well as facilitating the ticket creation to report the issues.
Scalefusion extends interactive kiosk lock-down software that can mitigate all the above describe challenged with apt solution. Optimize the performance of interactive kiosks by choosing Scalefusion Kiosk management tool.
Renuka Shahane is a Sr. Content Writer at Scalefusion. An engineering graduate, an Apple junkie and an avid reader, she has a 5+ years of experience in content creation, content strategy and PR for technology and web based startups.