More

    How to Use Kiosk Mode to Collect Customer Feedback?

    Share On

    Surveys are an excellent way for organizations to collect customer feedback. Customer surveys allow brands to measure customer satisfaction, identify areas of improvement, or allow annoyed clients to vent their frustrations. Several kinds of survey methods help brands collect different types of information or insights they seek, from paper-based surveys to online surveys.

    kiosk feedback
    Collect Customer Feedback and Reviews with Kiosk Mode

    But customers often complain of survey fatigue. A common belief is that survey fatigue is driven by the number of requests to complete a survey. Collecting surveys when customers interact with brands at the point of purchase using survey kiosks can increase survey participation and get customers to respond more favorably.

    What is a Kiosk Survey?

    A kiosk survey is deployed on touchscreen kiosk devices for customers to act on. Kiosk surveys aim to collect feedback immediately after a customer has interacted with the brand.

    Benefits of Kiosk Survey

    • No pressure on customers. Kiosk surveys are a passive experience. A big benefit here is that kiosk surveys reduce the need for person-to-person interaction. Similar to on-demand delivery, where you get to make your order and wait for it to be delivered without any interactions and wasting time. Companies should be mindful to keep the survey detailed but easy enough to not require any in-person support.
    • High volume of responses. Kiosks get high-volume feedback from customers. They can use kiosks to fill out survey forms while waiting for an order at a quick-service restaurant or while shopping at a retail store. By the time the staff at the billing counter process the customer’s invoice, companies can take this opportunity to collect feedback, when the in-store experience is fresh in the customers’ minds.
    • Easy Implementation. Kiosks are easy to implement and maintain. These passive devices are connected to the internet to dispatch regular software updates and hardware alerts. Kiosk surveys can be replaced or updated remotely by the IT staff.

    How to Use Kiosk Mode to Collect Customer Feedback?

    Organizations can lock devices into a single-app kiosk mode to turn kiosk devices into survey stations. The kiosk mode can run the survey in a loop–so every time a customer completes sharing feedback, the screen will go back to the beginning of the questionnaire.

    Single App Kiosk Lockdown for Android Devices

    Step 1 – Creating a profile for a kiosk survey

    1. Navigate to the Device Profile & Policies tab on the Scalefusion portal

    feedback kiosk

    2. Choose an existing profile or create a new profile by clicking New Profile

    3. Select Kiosk/Agent option > Enter a relevant profile name > Click the Submit option

    survey kiosks

    4. Navigate to Select Apps

    5. Select Set Scalefusion as Launcher option

    6. Under App Name, select the enable FileDock and the Brew Survey app (or any survey app of choice by clicking on Add Application)

    customer feedback system

    7. Navigate to the Kiosk/Launcher Settings tab > Select Single App Mode > Select the survey app from the dropdown list

    survey on tablet

    8. Navigate to the Restrictions > Display Settings

    9. Select the Display tab to configure the screen timeout and other display settings

    10. Click Create Profile to complete configuring the single app kiosk mode for conducting online surveys

    Step 2 – Enroll all Android devices. 

    Scalefusion offers several methods to enroll Android devices. You can find them here:

    Learn More: Scalefusion Enrollment Method

    Step 3 (Optional) – Display screensaver/promotional messages on kiosk devices.

    During the idle time between surveys, businesses can use the content management feature to activate the screensaver function. Use the screensaver function to display promotions.

    1. Navigate to the Content Management tab on the dashboard

    2. Select Content > Click Upload File

    Kiosk Mode to Collect Customer Feedback

    3. Under Content Management, select Presentations

    4. Enter the name of the screensaver and click Save

    Kiosk Mode to Collect Customer Feedback

    5. Select the screensaver files available under the Content tab

    Note:

    If the kiosk device is placed in a landscape orientation, turn on the Enforce Landscape Mode button

    Select the Touching/Clicking the screen ends screensaver mode for exiting the screensaver mode when customers take the survey
    Kiosk Mode to Collect Customer Feedback

    6. Click Update

    7. Navigate to the Kebab Menu or Three dots under Actions

    8. Click Publish > Select Devices > Click Submit

    kiosk customer service

    This will enable the screensaver in Android Kiosk mode to display advertising messages.

    Single App Kiosk Lockdown for iOS Devices

    Step 1 – Creating a profile for a kiosk survey 

    1. Navigate to the Device Profile & Policies tab on the Scalefusion portal

    2. Choose an existing profile or create a new profile by clicking on New Profile

    3. Click the iOS tab

    4. Select Kiosk/Agent option > Enter a relevant profile name > Click the Submit option

    Kiosk Mode to Collect Customer Feedback

    5. Under Select Apps, select Allowed App List (Supervised only)

    6. Enable the survey app of choice

    Collect Customer Feedback kiosk
    Note – Use the App Management Feature to configure the survey app

    7. Select the Restrictions tab > Select Single App Mode

    8. Select the survey app from the Default Application dropdown list

    9. Check the Enable Touch and Enable Device Rotation to activate touch and screen orientation

    Customer Feedback kiosk

    10.  Click Create Profile to complete configuring the single app kiosk mode for iOS devices.

    Step 2 – Enroll all iOS devices. 

    Scalefusion offers several methods to enroll iOS devices. You can find them here:

    Learn More: Scalefusion iOS Device Enrollment

    Single App Kiosk Lockdown for Windows Devices

    Step 1 – Creating a profile for a kiosk survey

    1. Navigate to the Device Profile & Policies tab on the Scalefusion portal

    2. Choose an existing profile or create a new profile by clicking New Profile

    Survey Kiosk

    3. Click the Windows tab > Click the Submit option.

    Kiosk Mode to Collect Customer Feedback

    4. Navigate to Select Apps > Select Multi-App Kiosk Mode

    5. Under Select Mode, configure the profile based on the Windows OS on devices

    feedback kiosk

    6. Under Add User Info > Select Auto-create Kiosk User Account. 

    7. Enter the Account Name.

    Kiosk Mode to Collect Customer Feedback

    8. Under Select Apps, enable the kiosk survey and FileDock app.

    survey kiosks

    9. Under Select Settings, select the survey app to run in the single-app mode.

    customer feedback system

    10. Navigate to Settings > Select Single/Kiosk App Mode > Select the type of application 

    11. Navigate to Advanced Settings > Select General Settings > Configure Display Settings.

    Kiosk Mode to Collect Customer Feedback

    Wrapping Up

    Kiosk surveys are a powerful way to capture customer sentiment in real-time, without requiring any staff intervention. For businesses, the customer feedback shared instantly after they experience a product or a service is of high data quality and always actionable.

    Schedule a live demo with our product experts to explore more about Scalefusion’s Kiosk mode capabilities and how it will help you to collect customer feedback and reviews. 
    
    Please visit https://scalefusion.com/book-a-demo
    Rajnil Thakur
    Rajnil Thakur
    Rajnil is a Senior Content Writer at Scalefusion. He’s been a B2B marketer for over 8 years and applies the power of content marketing to simplify complex technology and business ideas.

    Latest Articles

    Understanding LDAP: The Lightweight Directory Access Protocol

    Lightweight Directory Access Protocol, or LDAP, isn’t a new kid on the block. In fact, its history dates back to 1993. Tim Howes and...

    Who Verifies Your Identity Online? Understanding Identity Providers

    Hey You! The eternal Pink Floyd song! Decades later, a similar question beckons us online in a world outside that musical masterpiece. It goes...

    From Onboarding to Offboarding: User Lifecycle Management Explained

    It’s always exciting for organizations when their business scales well, and with that, there’s an increase in their employee base. This also means onboarding...

    Latest From Author

    5 Easy To Use Remote Control Apps for Android Devices

    Managing mobile devices remotely is one of the most challenging parts for companies, even before remote work became normal. According to recruitment and staffing...

    How to Monitor and Manage Windows Devices Remotely

    The modern workforce is decentralized, mobile, and often disconnected from the corporate network. Traditional Windows management tools are designed to manage only devices on-prem...

    What is Windows Device Manager and How to Use it

    Are you curious about the inner workings of your Windows computer? Introducing the often overlooked application—Windows 10 Device Manager. Functioning as an operational control...

    More from the blog

    Who Verifies Your Identity Online? Understanding Identity Providers

    Hey You! The eternal Pink Floyd song! Decades later, a similar question beckons us online in a world outside...

    From Onboarding to Offboarding: User Lifecycle Management Explained

    It’s always exciting for organizations when their business scales well, and with that, there’s an increase in their employee...

    Multi-Factor Authentication (MFA): The Extra Layer of Security for...

    Ever thought of the risks associated with accessing sensitive data using just a single set of credentials? Enter user...