Consumers today prefer self-service over human contact. They expect businesses to provide self-service options to interact with a brand at their own pace and convenience.
Businesses use self-service kiosks to augment their frontline staff and work together to create happy and satisfied customers.Here are some industries in the service sector that apply kiosks.
Self-service kiosks act as POS systems. Customers search menus, place orders, and verify purchases. 15% of sales increased significantly through QSR kiosks*.
Mobile devices & apps streamline business operations. Turning smartphones & tablets into kiosks help reduce staff workload, make the patient registration process faster, and reduce data collection errors.
Consumers use unattended kiosks to carry out the entire shopping process—online inventory browsing, pricing information, custom order placement, and payment processing/shipping.