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Customer Support Blog

  • February 19, 2016

Customer support is and should be the spine for any industry that values their customers and treat them as partners in growth and success. We, at Scalefusion strongly believe that customer’s success is our success and as a start up we are determined to set a decisive support team to resolve their queries and help our customers in the shortest possible time frame.

“It’s our job every day to make every important aspect of customer experience a little bit better”

Jeff Bezos,
CEO, Amazon.com

The best way to keep the customers happy is to treat them as a part of the family because one happy customer is more valuable as they are the ones who keep giving you business and promotes your brand. A satisfied customer will happily recommend your brand and that will be the cause of your growth and help you in cost free marketing.

“Good customer service is the new marketing.”

Derek Sivers,
Founder CD Baby

At Scalefusion we have a strong support team and a set of rules to retain our clients and keep them satisfied with the services we provide. Our ideology is to keep the first response time as low as possible which helps lessen the downtime and not let it affect our client’s business. We try our best and over the time, excelled to keep the first response time down to 1 hr unlike other companies where they follow the rule of 24 hrs to respond. So far our team has managed to be available to support our clients upto18 hrs each day which is way more than what others offer.

“People will forget what you said, people will forget what you did but people will never forget how you made them feel.”

Maya Angelou,
Author, poet, and civil rights activist.

Also, we do not follow any hard & fast rule for communication channels, our team is available on various streams for support and our clients contact us through Skype (Chat/calls), emails, phone, live chat on site & even Whatsapp, as per their convenience. Our perspective and principle make us keep the response time to the smallest in amount and hitherto we’ve achieved to keep it at the minimal of 4 to 5% downtime per year and working towards pulling it down to 2%.

And finally to end this I would say we offer our services and support to our clients only to make them grow and successful because their expansion is going to help us rise.

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